Industry Recognition

Overview

Avaya products and solutions garner recognition from widely respected industry organizations and analysts. Discover what they say about us.

Avaya has received awards and recognition from leading industry analyst firms around the world. The company’s market-leading solutions have been recognized in the areas of customer experience management, networking, and unified communications and collaboration. Avaya is committed to working closely with the industry analyst community to ensure they are well informed on every aspect of the company so that they can better guide the end user community on buying decisions. Click on the links below to see what your favorite industry analysts are saying about Avaya.

Industry Recognition
Industry Recognition

Avaya named a leader by Gartner in 2016 Magic Quadrant for Unified Communications for Midsize Enterprises, May 25, 2016

25 May 2016

Avaya has been positioned as a leader by Gartner in the 2016 Magic Quadrant for Unified Communications for Midsize Enterprises as measured by ability to execute and completeness of vision.

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Industry Recognition

Avaya named a leader by Gartner in 2016 Magic Quadrant for Contact Center Infrastructure Worldwide, May 19, 2016.

19 May 2016

Avaya remains the longest-standing vendor in the Leader position of the Gartner Magic Quadrant for Contact Center Infrastructure. Avaya has been named a leader for the past 16 consecutive years – since the report’s inception.

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Avaya receives Omega’s prestigious NorthFace ScoreBoard Award for the third consecutive year

18 Feb 2016

Avaya once again received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2015

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Avaya Recognized by TSIA for Achieving Operational Best Practice Certification

01 Feb 2016

Avaya achieved the TSIA Rated Outstanding, Assisted Support North America Certification as part of TSIA’s Operational Best Practices certification program.
 

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Avaya Awards in 2015

Avaya Awards in 2015

07 Jan 2016

In 2015, we celebrated everything from a decade as a Gartner corporate telephony leader to a repeat performance on the top 50 employers in workforce diversity list. So, exactly which awards and accolades did we take home this year? Check out this timeline to see the wide range of respected industry analysts, organizations and publications that recognized Avaya in 2015.

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Avaya Australia - Frost & Sullivan Contact Centre Infrastructure Vendor of the Year Award

Avaya Australia Wins First Ever Frost & Sullivan Contact Centre Infrastructure Vendor of the Year Award

07 Dec 2015

Avaya has been named the inaugural  Frost & Sullivan’s 2015 Australian Contact Centre Infrastructure Vendor of the Year.

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UC & CC Frost and Sullivan APAC

Avaya Recognized for its Technology Leadership across Contact Centers and Unified Communications in APAC

16 Nov 2015

Avaya has been given nine awards in contact center and unified communications leadership by analyst firm, Frost & Sullivan across the Asia Pacific region this year. The Frost & Sullivan awards recognize vendors for their abilities in growth strategy and implementation excellence, product and technology innovation, customer value leadership and market penetration in the region.

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Avaya Named a Top Bay Area Innovator by Thomson Reuters

12 Nov 2015

Avaya continues to celebrate its Silicon Valley presence as Thomson Reuters names Avaya to its inaugural list of Top San Francisco Bay Area Innovators

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ITSMA Gold Award for Marketing Excellence in the category of Measuring and Communicating Marketing Performance

04 Nov 2015

The winning project, the Avaya CMO Funnel Dashboard, provides a consistent, unbiased model to measure Marketing performance and show its impact on business outcomes. The dashboard utilizes cutting-edge data visualization techniques to promote data-driven decision making at every level.

Avaya Honored with STAR Award for Services Excellence at TSW 2015 Service Transformations Conference

29 Oct 2015

Three years into its Services transformation, Avaya and its customers are seeing demonstrable results across the board, including the notorious rise in NPS (up 24 points from just 3 years ago), 50% improvement in ticket resolution, and 85% of issues identified via chat resolved within 1 hour. 

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Industry Recognition

Avaya Recognized by Gartner in the 2015 Critical Capabilities for Wired and Wireless LAN Access Infrastructure Report

20 Oct 2015

Avaya Networking technologies continue to make significant progress with customers around the globe; achieves the third-highest product scores in two use cases Gartner in the 2015 Critical Capabilities for Wired and Wireless LAN Access Infrastructure Report: Enterprise Unified Wired and WLAN Access Use Case and SMB and/or Mall or Remote Branch Office Use Case

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Avaya Wins TechTarget’s Network Innovation Award

06 Oct 2015

Avaya wins TechTarget’s Network Innovation Award for the month of October. Avaya’s Open Networking Adapter enables SDN and IoT integration by turning end-user devices into intelligent "network nodes."
 

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Avaya Garners Fifth Thomas Edison Patent Award for Innovation from the R&D Council of New Jersey

17 Sep 2015

Winning patent enables easy, fast, hands-free access to business conference calls

Four engineers with Avaya Labs have been honored with a Thomas Edison Patent Award from the R&D Council of New Jersey. The patent for “A system and method for joining conference calls,” (U.S. Patent 8,483,375) was developed by Avaya’s Venkatesh Krishnaswamy, Krishna Kishore Dhara, Xiaotao Wu, and Eunsoo Shim.
 
     Watch Video >

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Industry Recognition

Gartner 2015 Magic Quadrant for Unified Communications

19 Aug 2015

Avaya positioned as a leader in the Gartner Magic Quadrant for Unified Communications for the seventh consecutive year. Company continues to advance the Avaya Engagement Solutions portfolio with significant innovations on its open, mobile engagement platform, new “big friends” and company acquisitions.

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Avaya Receives 2015 Cloud Computing Excellence Award from TMC

14 Aug 2015

Avaya was recognized by TMC for having effectively leveraged cloud computing in its efforts to bring new, differentiated offerings to the market through its Customer Engagement OnAvaya Powered by Google Cloud Platform offering. 

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Industry Recognition

Gartner 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

14 Jun 2015

Avaya named a leader by Gartner in 2015 Magic Quadrant for Contact Center Infrastructure

This year sets a new benchmark for Avaya as the only vendor to be consistently positioned as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure for 15 years, a position held since the report’s inception in 2001.

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Avaya Receives “Best Use of an Emerging Channel” Accolade from ICMI Global Contact Center Awards

21 May 2015

Avaya Global Support Services was recognized for its omni-channel support program, including automated chat, talk, voice and video, which led to quicker issue resolution and an uptick in C-SAT scores.

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Industry Recognition

Gartner 2015 Magic Quadrant for Unified Communications for Midsize Enterprises, North America

14 May 2015

Avaya positioned as a Leader by Gartner in the first Magic Quadrant for Unified Communications for Midsize Enterprises

Avaya has been positioned as a Leader by Gartner in the 2015 Magic Quadrant for Unified Communications for Midsize Enterprises as measured by ability to execute and completeness of vision.

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Open Networking Adapter (ONA) from Avaya Named a Hottest Product at Interop 2015

28 Apr 2015

Interop 2015 features products from networking, cloud, virtualization and security vendors; names Open Networking Adapter from Avaya a Hottest Product at the show.

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Industry Recognition

Avaya Receives NorthFace Scoreboard Award for Delivering World Class Customer Service

23 Mar 2015

Avaya recognized by the Omega Corporation for the 3rd consecutive year for excellence in customer service.

The award is presented annually to those companies who are rated by their own customers as exceeding customer satisfaction. Companies who receive the award are rated at a 4.0 or better on a 5 point scale. The rating by Avaya’s own customers indicates that the improvements made in our Services model are on the right track, and the award demonstrates the value add of using Avaya services.

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Avaya Receives 2015 CUSTOMER Magazine Product of the Year Award

19 Dec 2014

Avaya’s market-leading self service platform, Avaya Aura® Experience Portal, has been named a 2015 CUSTOMER Product of the Year Award winner.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Avaya with a 2015 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Avaya Aura® Experience Portal solution has proven deserving of this elite status and I look forward to continued innovation from Avaya in 2015 and beyond.”

The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.

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Avaya Awarded Three TSIA STAR Awards for Services Excellence

29 Oct 2014

Avaya recognized for Innovation in the Delivery of Managed Services, Leveraging Technology for Service Excellence, and Enabling Customer Success in Service Revenue Generation, as well as a two-time inductee to the TSIA Star Award Hall of Fame

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Industry Recognition

Gartner 2014 Magic Quadrant for Corporate Telephony

21 Oct 2014

Avaya Positioned as a Leader by Gartner in Magic Quadrant for Corporate Telephony.

Avaya has been positioned as a Leader by Gartner in Magic Quadrant for Corporate Telephony for the 9th consecutive year as measured by ability to execute and completeness of vision.

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Industry Recognition

Frost & Sullivan Market Share Leadership Award Interactive Voice Response Systems North America, 2014

03 Sep 2014

Avaya is awarded the Frost & Sullivan Market Leadership Award for Interactive Voice Response Systems (IVR) in North America.

Avaya is being recognized for excellence in growth strategy, implementation, brand strength and product differentiation. Frost & Sullivan calls out Avaya Aura® Experience Portal as a unifying platform for omnichannel inclusive of SMS, web and even visual self-service and proactive customer engagement across all devices.

Avaya has continued its leadership position through continuous innovation, superior support to customers and partners, and its efforts to convey its vision of IVR as an integral part of the Customer Experience.

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Industry Recognition

Frost & Sullivan Market Share Leadership Award Inbound Contact Center Routing Systems North America, 2014

03 Sep 2014

Award demonstrates excellence in capturing the highest market share within its industry in North America for fourth consecutive year.

Frost & Sullivan's market analysis of the North American Inbound Contact Center Routing Systems Market shows that Avaya is the overall market share leader for 2013 – its fourth consecutive year – achieving greater than a third of the market share.

Avaya understands the evolution of multi-channel to omni-channel customer contact and excels in delivering outstanding Customer Experience during the Customer Journey to strengthen and increase Customer Engagement.  Avaya also provides context-aware, proactive, and automated technologies to improve the Customer Experience, aligning closely with existing products and roadmaps.

Avaya has achieved a leadership position in this market by continuing its history of innovation, understanding market trends and customer needs, and providing superior support to customers and partners.

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Industry Recognition

Avaya has been positioned in the Leaders Quadrant in the 2014 Gartner Magic Quadrant for Unified Communications.

04 Aug 2014

This is the 6th consecutive year that Avaya has been placed in the Leaders Quadrant.

Avaya's Unified Communications solutions simplify the growing number of technologies that businesses and end users deal with every day. With Avaya’s open architecture and people-centric voice, video, conferencing, presence and messaging applications, users can simply communicate and collaborate in real time, in the mode best suited to each interaction with the device they choose.

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Industry Recognition

Avaya moves from “Positive” to "Strong Positive" rating in 2014 Gartner MarketScope for IVR Systems and Enterprise Voice Portals

09 Jul 2014

Avaya received a Strong Positive rating for its Avaya Aura Experience Portal in the 2014 Gartner MarketScope for IVR Systems and Enterprise Voice Portals. The rating, which has improved from last year's Gartner report, follows the recent positioning of Avaya as a leader in the 2014 Gartner Magic Quadrant for Contact Center Infrastructure.

The Gartner MarketScope report for IVR and Enterprise Voice Portals particularly focuses on the support these systems provide as self-service channels through which customers call into a company. While viewed as a mature market, Gartner sees the impact of cloud, omnichannel and mobility as revitalizing market interest.

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Industry Recognition

Avaya Named Nemertes PilotHouse Top Provider for Enterprise Video Conferencing

24 Jun 2014

Avaya has been designated the 2014 Nemertes PilotHouse Top Provider for Video Conferencing for the enterprise. High marks in value and technology helped garner the award which customers weighted as the most important factors in the rating criteria.

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Industry Recognition

Avaya Receives NorthFace Scoreboard Award for Delivering World Class Customer Service

12 Jun 2014

Avaya has been recognized by the Omega Corporation with a NorthFace Scoreboard award for excellence in customer service in 2013.

The award is presented annually to those companies who are rated by their own customers as exceeding customer satisfaction. Companies who receive the award are rated at a 4.0 or better on a 5 point scale. The rating by Avaya’s own customers indicates that the improvements made in our Services model are on the right track, and the award demonstrates the value add of using Avaya services.

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Industry Recognition

Gartner Magic Quadrant for Contact Center 2014 where Avaya is positioned in the Leaders Quadrant for the 14th consecutive year.

10 Jun 2014

Avaya has been the only vendor consistently appearing as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure since its inception. Positioning for 2014 is based on completeness of vision and ability to execute.

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Industry Recognition

2013 North American Omni-Channel Customer Engagement Company of the Year Award

10 Mar 2014

Frost & Sullivan is proud to present the 2013 North American Company of the Year Award in Omni-Channel Customer Engagement to Avaya.

Avaya is a thought leader that has delivered on its strategy and product roadmap.  It knows well how to tie all of the assets of the contact center together to better engage with the customer. Its growth strategy incorporates all assets of the contact center, together with Unified Communications and Collaboration and IP infrastructure. At the same time, Avaya’s strategy and approach is focused on helping clients re-engineer their corporate culture and processes so as to achieve true Omni-Channel Customer Engagement.

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Industry Recognition

Frost & Sullivan Market Share Leadership Award Inbound Contact Routing Systems North America, 2013

27 Feb 2014

Award demonstrates excellence in capturing the highest market share within its industry in North America for third year in a row.

Frost & Sullivan's market analysis of the North American Inbound Contact Routing Systems Market shows that Avaya is the overall market share leader for 2012.  For the third year in a row Avaya garnered close to a third of the market share, which is higher than its top two competitors combined.

In addition to a large and loyal installed based of customers, Avaya's product roadmap and strategy resonates well with prospects.  The roadmap includes the support of new interaction channels for customers, focus on Customer Experience Management (CEM), and vision for the 'Aware Customer Experience.'  Continuing to contribute to Avaya market leadership includes other factors, such as the breadth of portfolio.

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Industry Recognition

2013 Asia Pacific Market Share Leadership Award for Inbound Contact Routing Systems

27 Feb 2014

Frost & Sullivan is pleased to present Avaya with the 2013 Asia Pacific market share leadership award in the Inbound Contact Routing Systems Market, for its continuous success in securing the market leader position in this market.

Avaya's 31.5% market share of the segment compared to the nearest competitor’s 13.5% in an increasingly competitive Asia-Pacific market

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Industry Recognition

2013 Southeast Asia Growth Excellence Award for Video Collaboration Market

27 Feb 2014

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

With a fast integration process and effective go-to-market strategies, Avaya managed to rapidly develop the brand awareness among Southeast Asia countries, resulting in impressive growth of video collaboration solutions in countries like Indonesia, Singapore, Philippines and Malaysia.

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Industry Recognition

2013 Southeast Asia Market Share Leadership Award for Contact Center Applications

27 Feb 2014

Frost & Sullivan is pleased to present Avaya with the 2013 Frost & Sullivan South East Asian Contact Center Applications Vendor of the Year Award for its continuous success in securing the market leader position in this market.

Frost & Sullivan’s market analysis of the contact center applications market shows that Avaya has maintained its leading position for 2012 capturing 38.3% of the market. Avaya’s success can be attributed to the holistic approach to solutions that effectively optimizes the customer experience in an evolving business environment.

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Industry Recognition

2013 Asia Pacific Market Share Leadership Award for Self-Services Systems (IVR)

27 Feb 2014

Frost & Sullivan is pleased to present Avaya with the 2013 Asia Pacific market share leadership award in the Self-Service Applications Market, for its continuous success in securing the market leader position in Asia Pacific.

According to Frost & Sullivan’s analysis, Avaya is one of the stalwarts in the industry with a legacy of research and innovation. Avaya enjoys very high top-of-mind recall amongst the CIOs and CEOs in the Asia-Pacific region and has long been the preferred brand for many.

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Industry Recognition

2013 North American Software-based Desktop Video Conferencing Product Leadership Award

27 Feb 2014

After rigorous analysis of the leading companies offering software-based desktop video conferencing solutions, Frost & Sullivan has named Scopia Desktop from Radvision as the recipient of its prestigious North American Product Leadership Award in the category of software-based desktop video conferencing.

Radvision has continually strengthened Scopia Desktop since its launch in 2007. Today, it is the most mature and robust software-based desktop video conferencing solution in its class.  It offers a unique and compelling blend of innovative functionality and proven technology.

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Industry Recognition

Frost & Sullivan Market Share Leadership Award Inbound Contact Routing Systems North America, 2012

27 Feb 2014

Award demonstrates excellence in capturing the highest market share within its industry in North America for second year in a row.

Frost & Sullivan's market analysis of the North American Inbound Contact Routing Systems Market shows that Avaya is the overall market share leader for 2011.  As one of the top tier vendors in the ICR market space, Avaya has led in this market for many years, and has maintained just over one-third of the total market share for inbound contact routing systems in North America for the second year in a row.  Avaya market share is larger than the shares of its three largest competitors combined.

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Industry Recognition

Avaya Named Champion in 2013 Info-Tech Research Group Landscape Reports on Unified Communications and Video Conferencing

13 Feb 2014

The recognition reflects global strength in these markets, and appears in two released Info-Tech Research Group Vendor Landscape reports designed to help enterprises select collaboration and communications solutions.

In the 2013 Info-Tech Landscape report on IP Telephony/Unified Communications, Avaya was recognized in the top rating, Champion, for the comprehensive UC capabilities, interoperability, and architecture delivered by the company's Avaya Aura® platform. In their report, Info-Tech Research Group added, "Avaya has impressive features, in terms of mobility and integration capabilities with other UC solutions."

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Industry Recognition

2012 Gartner Magic Quadrant, Contact Center Infrastructure Worldwide

08 Nov 2012

Avaya positioned as a Leader in the 2012 Gartner Magic Quadrant for Contact Center Infrastructure Worldwide.

Avaya continues to demonstrate market leadership in the Gartner 2012 Magic Quadrant for Contact Centers, placing as a Leader in the quadrant based on two key criteria: ‘Ability to Execute’ and ‘Completeness of Vision.’ Gartner points out that Avaya continues to lead in market share by a wide margin, and recommends that companies consider Avaya for best-of-breed applications.

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Industry Recognition

Avaya Wins Six 2012 Stevie Awards For Sales and Customer Service

01 May 2012

Avaya was presented with a total of six Stevie® Awards, including two Gold, three Silver and one Bronze award in the sixth annual Stevie Awards Ceremony for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world's top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business Awards(SM) and International Business Awards(SM).

"It's great to receive this recognition for all the hard work by our sales and customer service teams," said Joel Hackney, senior vice president of global sales and marketing, and president of field operations, Avaya. "This further highlights our commitment to bringing The Power of We™ to our customers and helps them drive faster collaboration, smarter decisions and better business results."

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