Avaya Aura® Experience Portal

Customer Engagement with a Personal Touch

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U.S. or Canada: 1-866-GO-AVAYA

All Other Locations:1-908-953-6000

Overview

GIVE YOUR CUSTOMERS AN EXPERIENCE THAT NO ONE ELSE CAN

Every customer interaction holds the promise of making a positive impression. You can tip the balance in your favor by engaging with your customers when and where they want on the devices of their choice.
 
When you have hundreds, thousands, or even millions of customer interactions, a multichannel application platform can unify and orchestrate every action—and personalize it for each customer. You can engage with customers via mobile, voice, video, email, or SMS text, plus design and manage all the different interactions from a single platform.
 
With Avaya Aura® Experience Portal, your organization can connect with customers in new ways and take advantage of all the popular mobile channels, including SMS text and mobile phones.

1. Give Customers the Freedom to Choose

Customers prefer connecting with agents using their favorite channels and devices. Now you can let them. Give them the options to connect by phone, mobile, email and SMS services.

2. Personalize Your Customer Interactions

Give your customers powerful, unique service experiences with multi-party conferencing, intelligent routing, and pre-identified customer preferences.

3. Upgrade Customer Experiences Without Upending Your Infrastructure

Your infrastructure investment is safe. Let customers have the experiences they crave by adding a standards-based platform that integrates with your existing infrastructure.

Avaya Aura Experience Portal
Automate Mobile, Email and SMS

Add Automated Mobile, Email, and SMS Services to Your Existing Services

Take your current services to the next level by creating high-value inbound and outbound voice and multimedia services that leverage the popularity of mobile, email, and SMS text.

Be More Proactive with Your Customers

Show customers that you value their time and understand their preferences with personalized wait treatments and alerts based on their preferences and account status and value.

Custom Experiences on Tablets
Avaya Aura Software

Lower Service and Operational Costs

Don’t drain your IT resources. Let your team manage all inbound and outbound mobile, web, and voice applications from a single platform with robust management, reporting, and virtualization capabilities. A centralized approach reduces costs and simplifies IT operations.

UNIFY SELF SERVICE ACROSS MOBILE, PHONE, AND WEB-BASED INTERACTIONS

Leverage Avaya Intelligent Customer Routing to unify creation and management of highly engaging customer experiences across all customer devices and touch points.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000