Avaya Aura® Experience Portal is the latest major release of Avaya Voice Portal.
Avaya Aura Experience Portal provides organizations with a single point of orchestration of all automated voice and multimedia applications across inbound phone or video, as well as outbound, phone, email, or SMS applications.
Employ dynamic, real-time self-service treatments using Avaya Intelligent Customer Routing; automate outbound services with Proactive Outreach Manager; or leverage existing web applications to create compelling, new services—all developed and managed on a single platform. This approach helps organizations cost effectively coordinate the use of their resources to deliver an exceptional customer experience.
Avaya Aura Experience Portal supports SIP, IP, TDM, or mixed environments. It includes robust management, reporting, development, and virtualization capabilities to help organizations reduce costs and simplify operations.