Avaya Aura® Communication Manager

Voice, Video, and Collaboration Starts Here

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U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Overview

THE CORE OF YOUR UNIFIED COMMUNICATIONS AND COLLABORATION SOLUTION

Your move to unified communications and collaboration starts here. Your voice, video, messaging, and customer contact applications converge on a single network that spreads intelligent and flexible communications throughout your organization.

Everyone at headquarters, remote branch offices, and on the road will have the same enhanced communication capabilities—so they can easily and quickly take care of business.

Don’t let your current network stop you from moving to unified communications and collaboration. With Avaya Aura® Communication Manager, adapt to SIP, H.323, digital, and analog. You can extend conferencing, mobility, video, and collaborative applications to all.

1. Communicate and Collaborate with Anyone, Anywhere

Extend your collaborative communications across time zones and regions to mobile phones, conference rooms, contact centers, and more.

2. Reliability at Your Fingertips

All communications are consistent and reliable with configurable redundancy, virtualization, and fault tolerance.

3. Designed for IT and Employees

Common capabilities, features, applications, and administration make learning easy for IT and employees while reducing the cost of ownership.

Avaya Aura Communication Manager Unified Communications
Avaya Aura Communication Manager One Platform

One Platform for All Your Communications

Bring your separate data, voice, and video networks together. Connect traditional analog, digital, H.323, and SIP communication devices, including tablets and smart phones, into a single communications environment.

More Features for Your Offices and Users

Use 700+ features that help ensure communications flow easily throughout your organization. Everyone experiences standard capabilities such as auto attendant, call transfer, call forward, E911, and hundreds of advanced features they didn’t even know existed. Your headquarters, branch offices, call centers, home offices, and mobile workers get the same great set of collaboration and communication services.

Avaya Aura Communication Manager
Avaya Aura Communication Manager

Anxiety-Free Communications

Promise and deliver communication services with 99.999% reliability. Duplicated hardware and software options combined with reliability enhancements to preserve high-quality communications at all your locations.

Unified Communications that Move with Your Workforce

Give your traveling or telecommuting users the same great voice, video, messaging, and collaboration features that they enjoy in the office. Your users’ favorite desktop features will move where they do.

Unified Communications and Your Workforce
Avaya Aura Communication Manager

Ready for Success

Expand communication services as your business grows. You can start with fewer than 100 users and expand to as many as 36,000 on a single system and to 350,000 on a single network.

See How Plantronics Delivers Customer Service that Exceeds Expectations

This industry leader in headsets for the home and office is dedicated to creating amazing customer experiences. The Plantronics contact center environment gives agents extensive, intuitive tools to own and manage interactions with customers. Combining their own innovative audio technology with customer engagement on Avaya, Plantronics achieves an 85% customer referral rate—plus keeps their call center employees feeling valued.

More Case Studies on Customer Engagement ›

Get Ready to Capitalize on New Market Opportunities

To be agile in business, your technology must be ready to deliver new services fast. Expand your network now from a traditional environment to mobile and cloud computing. Learn about Avaya's end-to-end, integrated communications and network portfolio that shifts enterprises from complex, proprietary communications to open, flexible systems.

READ THE WHITE PAPER

SIP TRANSFORMATION SERVICES

Avaya financial and business communications consulting helps you begin migrating to SIP right away. We help you refine investment priorities, determine ROI, and identify strategic benefits.

LEARN MORE ›

How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000