Avaya IP Office™ Platform

A Simple, Powerful, Unified Collaboration Solution

IP Office

Scale

  • From five to 3000 users 
  • Connect up to 150 IP Office systems 

Deployment Models

  • Virtualized IP Office software (running in a Virtual Machine) requires VMware vSphere 4.x or 5.x software
  • Dedicated server
  • IP Office 500 v2 appliance
  • Any mix of the above

Supported telephony devices

  • IP phones
  • Digital phones
  • Analog phones
  • Softphones
  • Analog and Digital Cordless (including DECT)
  • Any mix of the above

Third Party Integration

  • TAPI Link lite
  • TAPI Link Pro
  • DevLink Pro

Administration

  • Web based - centrally managed
  • Windows client 
  • Database back-up and restore

 

 

Contact Center

  • Five to 250 agents
  • Multichannel – Voice, email, web chat, fax, SMS
  • Skills based routing 
  • Browser based clients 
  • Windows clients
  • Integration to CRM solutions
 
 

Mobility

  • Make and receive calls over Wi-Fi/3G/4G data networks
  • Visual voicemail
  • Supervised and unsupervised transfers
  • Presence
  • Instant messaging
  • Conference controls
  • Geo-location presence and tracking
  • Integration with Microsoft Outlook Calendar
  • Avaya one-X® Mobile application
    • Android
    • iOS
 

Desktop Client

  • Browser based UI

  • Up to 3000 users (Select Edition)

  • Microsoft Lync integration

  • Salesforce.COM plug-in

  • Microsoft Outlook plug-in

Connect With Avaya

U.S. & Canada

(866) GO-AVAYA

Worldwide

(908) 953-6000