Communication Server 1000

Full-Featured IP Telephony Communications

Documents and Videos


Avaya Call Park and Page Snap-in [1:57]

19 Jan 2016
Quickly connect incoming callers to experts in your organization—no matter where they are. Ideal for reaching on-the-go people, this out-of-the-box application for Engagement Development Platform enables operators to park callers on designated extensions while they page or text users to retrieve the call from any phone.

Avaya Co-Browsing Snap-in [1:41]

19 Jan 2016
Enable rich online collaboration directly within your website. Use this developer Snap-in to make your web pages more personal with guided web browsing, shared control, and secure form filling that helps you close online transactions, improve first contact resolution, and differentiate your online experience.

Avaya Engagement Assistant Snap-in [2:21]

19 Jan 2016
Use this Snap-in for Engagement Development Platform to simplify access to voice and video conference calls. Engagement Assistant eliminates the hassle of users manually entering long bridge numbers and passcodes. Users call a single phone number and use speech-driven access to join any voice or video conference on their Microsoft Outlook calendars.

Avaya Mobile Video Snap-in [1:47]

19 Jan 2016
Integrate click to call or video chat directly within your web pages or mobile apps. Use this developer Snap-in for Engagement Development Platform to quickly create rich, contextually aware voice and video services that seamlessly connect users to your video-enabled agents and employees.

White Papers

Paths to the Future for CS1000 Enterprises [PDF]

25 Jul 2013
This whitepaper looks at options available for enterprises with Avaya CS1000 infrastructures and provides examples of organizations using them to achieve specific performance and financial objectives with the flexibility going forward to respond to the changes taking place in enterprise communications.

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