Avaya Aura® Platform

Transform How You Communicate, Collaborate, and Serve Your Customers

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U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Overview

YOUR FOUNDATION FOR ENTERPRISE-WIDE COLLABORATION

Provide advanced unified communications and contact center solutions throughout your enterprise. Now you can integrate and deliver voice, video, data, and web communications applications and services to your team anywhere—whether they’re in the office, or on the go.

With a platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.

And as needs change and your business grows, continue to expand your communications functionality in ways you never would have imagined.

Fast Facts: By definition, a platform brings together a hardware architecture, software framework, and application frameworks, allowing your software to run.

1. Cost Effective

Streamline communications with a single solution. Scale across locations large and small, reduce overhead costs for administration, dynamically optimize bandwidth, virtualize your core communications capabilities, and keep everyone connected regardless of location.

2. Resilient

Configure your platform for up to 99.999% availability. Keep your business communications and customer contact solutions up and running, providing a dependable and consistent link between your enterprise and the outside world.

3. Investment Protection

Continue moving forward across digital, IP, and SIP-based solutions with core and application upgrade paths that renew and extend your investment.

Avaya Aura Platform

Flexibility from the Core to the Outside World

Mobile users, multi-channel communications, and collaboration across your organization make flexibility in the core of your network fundamental to your success. Use an award-winning session management core that provides dynamic access to applications and services based on need, not location. At the same time, extend global management and security across your network, whether that network reaches across town or around the world.

Avaya Aura Platform Mobile Users
Call Center Performance
Avaya Aura Platform Security

Improve Customer Service

Streamline your customer contact center with powerful tools and agent clients that support voice, web chat, email, and video chat. See customers’ interaction histories and social media postings, as well as a list of company experts available to help answer questions, all with the reporting and data capture necessary to make tomorrow’s operations even more successful than today’s.

Customer Service
BYOD and Avaya Aura Platform

Mobilize Your Workforce, Regardless of Location

Turn bring-your-own-device requests into a competitive advantage. When you’re mobile, have the same secure communication features—including voice, presence, messaging, and conferencing—you have when in the office.

Let the Collaboration Begin

Keep your team engaged, interactive and working together with audio, video, and web-based conferencing that drive the velocity of your business. Invoke applications with a simple click, making ad-hoc collaboration in real-time as simple as a swipe on your screen. Reallocate bandwidth on the fly to accommodate video demands, and get the video quality you need without disrupting any of your other communications.

Audio, Video, and Web-Based Conferencing
Real Time Communications Environment

Your Communications Have to Work

Deploying applications is one thing, keeping them working in a real-time communications environment across locations, service providers, and media is another. Real-time communications are delay intolerant and need to remain accessible and efficient even when demand skyrockets. Rely on stress-tested solutions configurable to five 9s across your network—a standard that more than 95% of the Fortune 500 trust their communications to every day.

Integrated, Full-Stack Solutions Stop Problems Before They Start

Multi-faceted networks can create headaches at exactly the wrong times. To prevent challenges before they occur, depend on a complete, fully tested, full stack solution with common management, common hardware, and integrated services and applications across the network, all backed by Avaya’s global services and support network.

Full Stack Solutions
Avaya Aura Platform

Flexibility and Adaptability for a Changing World

Start with exactly what you need and then increase capacity and capabilities as you grow. Connect up to 250,000 endpoints, and handle more than 50,000 call completions per minute across a global network. Add new applications as you need them.

Control and Intuitive Management

Access a full suite of tools for single-site to multi-site management, software updates, and network control. Rely on extensive and secure remote monitoring capabilities to diagnose and resolve many issues without local human intervention, as well as automated reliability mechanisms that help maximize communications availability.

Avaya Aura Platform Tools

AVAYA AURA® COLLABORATION ENVIRONMENT

Extend your Avaya Aura® Platform by developing custom applications that are tailored to your collaboration and communications needs, and that work within your existing business processes.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000