Avaya Aura® Platform

Transform How You Communicate, Collaborate, and Serve Your Customers

Landmark Bank Case Study Video3:02

Your Foundation for Enterprise-wide Collaboration

  • Provide advanced unified communications and contact center solutions throughout your enterprise. Integrate and deliver voice, video, data, and web communications applications and services to your team anywhere—whether they’re in the office, or on the go.
  • Rely on a platform that delivers rock-solid reliability and remarkable adaptability—and lets you support new collaboration capabilities, applications, and customer services immediately.
  • Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
  • Keep up with change and business growth. Continue to expand your communications functionality in ways you never would have imagined.

• Cost Effective

Streamline communications with a single solution. Scale across locations large and small, reduce overhead costs for administration, dynamically optimize bandwidth, virtualize your core communications capabilities, and keep everyone connected regardless of location.

• Resilient

Configure your platform for up to 99.999% availability. Keep your business communications and customer contact solutions up and running, providing a dependable and consistent link between your enterprise and the outside world.

• Investment Protection

Continue moving forward across digital, IP, and SIP-based solutions with core and application upgrade paths that renew and extend your investment.

Customer Story
Tata Technologies

Avaya Co-Browsing Snap-in Video1:41

Improve Customer Service

Streamline your customer contact center with powerful tools and agent clients that support voice, web chat, email, and video chat. See customers’ interaction histories and social media postings, as well as a list of company experts available to help answer questions, all with the reporting and data capture necessary to make tomorrow’s operations even more successful than today’s.

Avaya Engagement Assistant Snap-in Video2:21

Mobilize Your Workforce, Regardless of Location

Turn bring-your-own-device requests into a competitive advantage. When you’re mobile, have the same communication features—including voice, presence, messaging, and conferencing—you have when in the office.

Avaya Aura Platform: The Solution for Engagement

Avaya Aura Platform: The Solution for Engagement Video4:25

Let the Collaboration Begin

Keep your team engaged, interactive and working together with audio, video, and web-based conferencing that drive the velocity of your business. Invoke applications with a simple click, making ad-hoc collaboration in real-time as simple as a swipe on your screen. Reallocate bandwidth on the fly to accommodate video demands, and get the video quality you need without disrupting any of your other communications.

Making the Most of Avaya Aura Capabilities Video4:48

Your Communications Have to Work

Deploying applications is one thing, keeping them working in a real-time communications environment across locations, service providers, and media is another. Real-time communications are delay intolerant and need to remain accessible and efficient even when demand skyrockets. Rely on stress-tested solutions configurable to five 9s across your network—a standard that more than 95% of the Fortune 500 trust their communications to every day.

Full Stack Solutions

Integrated, Full-Stack Solutions Stop Problems Before They Start

Multi-faceted networks can create headaches at exactly the wrong times. To prevent challenges before they occur, depend on a complete, fully tested, full stack solution with common management, common hardware, and integrated services and applications across the network, all backed by Avaya’s global services and support network.

Avaya Aura Platform

Flexibility and Adaptability for a Changing World

Start with exactly what you need and then increase capacity and capabilities as you grow. Connect up to 250,000 endpoints, and handle more than 50,000 call completions per minute across a global network. Add new applications as you need them.

Avaya Aura Platform Tools

Control and Intuitive Management

Access a full suite of tools for single-site to multi-site management, software updates, and network control. Rely on extensive remote monitoring capabilities to diagnose and resolve many issues without local human intervention, as well as automated reliability mechanisms that help maximize communications availability.

New Home Turf a Win for San Jose Earthquakes

Benefits: Enhanced Collaboration, Increased Productivity, Reduce Cost
Topics: Stadium Technology, Team Efficiency, Unified Communications
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San Jose Earthquakes Case Study Video2:31

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Solving the Top 5 Collaboration Challenges in a Multivendor World

Solving the Top 5 Collaboration Challenges in a Multivendor World

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