Media and Communications
Media and Communications
Founded in 1873, Cincinnati Bell has been around as long as the telephone itself. Always the innovators, they found a solution to quickly deploy remote agents, handle double the call volume and serve their increased new customer base created by stay-at-home orders.
Call increase due to pandemic
Contact center employees working remote
We looked at other vendors but made the decision to go the Avaya route because I knew I was getting a stable, reliable, robust and scalable platform.
Not only will this provide a better customer experience, it will ultimately save money for the company.
About Cincinnati Bell, Inc. Cincinnati Bell, Inc. has headquarters in Cincinnati, Ohio. Cincinnati Bell delivers integrated communications solutions to residential and business customers over its fiber-optic and copper networks including high-speed internet, video, voice and data. The Company provides service in areas of Ohio, Kentucky, Indiana and Hawaii. In addition, enterprise customers across the United States and Canada rely on CBTS and OnX, whollyowned subsidiaries, for efficient, scalable office communications systems and end-to-end IT solutions.
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