Using Avaya Cloud Office, the college has been able to dramatically improve its ability to route calls directly from students, staff, and the public with simple, clear IVR instructions.
Aims began immediately seeing productivity improvements with the ability for users to reliably communicate anytime, anywhere using any Internet-connected device.
As a public cloud system, Avaya Cloud Office is exponentially easier for Aims' IT team to manage. Everything from managing office numbers to setting up an auto receptionist can be done with the touch of a finger to ensure communications remain available when needed.