When work moved home, communications did too. Now you need to support new workflows and a fluid team—at home, in the office, or a mix of both—so your customers can keep experiencing the best of your business.Go Forward
We had dozens of contact center employees adjusting to working from home. We were dealing with a huge influx in call volume ... There would have been upset callers, long hold times, and a certain decline in customer experience. The investment we made in Avaya years back has paid off.
We looked at other vendors but made the decision to go the Avaya route because I knew I was getting a stable, reliable, robust and scalable platform.
Vice President of Contact Center Operations
The current API capabilities are robust and we are excited for what the
future brings with the CPaaS portfolio.
We saw different technologies increasingly merging into each other and recognised that a change in our technology were needed to reap the full benefits of a centralised IP platform.
John Arne Lillestøl
Head of Section Telecom
With our Avaya Mobile Experience dashboard, we can see that 25% of our inbound calls are from mobile devices. The savings we’ve gained are considerable. This year, we’re projecting an annual savings of around 40% compared to last year.
Network Telecom Administrator
We conducted an extensive review of available market solutions, Avaya clearly differentiated themselves in terms of the approach to AI.
From our industrial bank days, we knew Avaya could provide the contact center solution, but having the same partner across the customer experience has made things simple for us.
Take a Look at What's New in Our World—And How it Benefits Yours
Meet the Evolving Avaya OneCloud Portfolio
Defining the future of collaboration in a work-from-anywhere world.
Aragon Puts Avaya in the Contact Center Leader Space
Honored for innovation and intelligence in customer experience solutions.
Frost & Sullivan Awards Avaya Workforce Engagement
Leading solution for outstanding customer and employee experiences.
Gartner: Embrace Multiexperience to Improve CX
An edge-to-edge system knits seamless interactions, handoffs, and data.
Avaya Expands Free Offers for Work-From-Anywhere Apps
More options for teams to stay engaged, productive, connected.
Delivering your best experiences now takes more than an omnichannel approach. Gartner introduces multiexperience: Your...
Gartner Reports on the Future of the Contact Center
By 2025, technology changes customer service. Start moving now to usage-based software, AI-infused interactions, all-mobile tools and teams.
Digital Transformation Powers the New UC Work Experience
IDC researches how Avaya makes UC a natural part of everyday collaboration. Now all your communications are ready on your devices and in your apps.
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