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Avaya 기술 파트너
비즈니스 문제를 해결하는 포괄적인 솔루션
동급 최강 기술 솔루션
회사 전체에 솔루션을 구축하는 데 필요한 모든 애플리케이션을 제공하는 기술 공급업체는 없습니다. Avaya는 세계에서 가장 인정 받는 몇몇 기술 브랜드와 수십년 동안 견고한 파트너십을 유지해 왔습니다.
Afiniti
Afiniti 고객 행동 기반 예측 응대 기술(Behavioral Pairing)의 응용 인공지능은 고급 통계 모델과 타사 데이터베이스에서 실시간으로 수집된 데이터를 활용하여 전화를 건 고객과 상담원 간의 페어링을 증진합니다. Afiniti와 Avaya의 제휴로, 컨택 센터를 수익 창출 센터로 바꿀 수 있습니다.
Nuance
Nuance는 인공 지능에 기반을 둔 고객 인게이지먼트 솔루션을 통해 기업과 소비자의 관계를 새롭게 정의합니다. Nuance는 Avaya 파트너와 함께 전 세계 기업 및 정부기관에 시장 최고의 지능형 셀프 서비스 및 보조 서비스 솔루션을 제공합니다. 이러한 솔루션은 음성, 음성 인식, 가상 지원, 웹 채팅 및 인지 기술 같은 차별화된 기능을 제공하여 IVR, 모바일 및 웹의 교차 채널 고객 서비스를 지원합니다.
Salesforce
고객 성공 플랫폼이자 세계 1위 CRM 솔루션인 Salesforce는 모든 산업 분야와 모든 규모의 기업이 클라우드, 소셜, 모바일 및 데이터 과학 분야의 최신 혁신 기술을 사용하여 완전히 새로운 방식으로 고객과 소통할 수 있도록 지원합니다. 2017년 2월, Salesforce는 10년의 역사를 자랑하는 Avaya의 제휴 범위를 확대하여 두 회사의 컨택 센터 제품 통합을 심층화하고 공동의 고객에게 그 혜택을 제공합니다.
Verint
고객 인게이지먼트 솔루션 분야의 글로벌 리더인 Verint는 Fortune 100 기업들 중 85%% 기업을 포함하여 180개 이상의 국가에 10,000명 이상의 고객을 보유하고 있습니다. Avaya와 Verint는 2004년부터 파트너십을 체결하여 대 고객 업무의 비용과 복잡함을 줄이는 동시에 고객 참여를 간소화하고, 현대화하며, 자동화할 수 있는 혁신적인 솔루션을 제공합니다.
주소
서울 특별시 강남구 테헤란로 152
강남 파이낸스센터 12층 Avaya Korea
135-984
Avaya Korea
12F Gangnam Finance Center
152 Teheran-ro Gangnam-gu
Seoul 135-984
Korea
+82 2 6007 4600
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