제품 및 솔루션
- 클라우드
  
  비즈니스 커뮤니케이션을 위한 완벽한 클라우드
  개요
  퍼블릭
  프라이빗
  UCaaS
  CCaaS
  CPaaS
  서비스
  
  온디맨드 웨비나 : 클라우드 커뮤니케이션 여정
  귀하의 고유한 비즈니스에서 클라우드를 최대한 활용하기 위한 새로운 옵션을 확인하세요.
- 통합 커뮤니케이션
  
  현재 디지털 업무 환경에서의 팀워크 재정립
  개요
  통화
  협업
  회의
  전화기 및 디바이스
  서비스
  구독 옵션
  
  Avaya, IDC Marketscape 2019 공급업체 평가에서 리더로 선정
  IDC는 통합 커뮤니케이션 및 협업의 혁신과 전망의 성공을 평가합니다.
- 컨택센터
  
  모든 고객 경험을 통해 충성도와 가치 구축
  개요
  음성
  디지털 채널
  에이전트 데스크톱
  인력 참여
  인공지능
  서비스
  구독 옵션
  
  경험에 대한 새로운 표준
  연결된 채널. 통합된 팀. 데이터에서 실행 가능한 통찰력.
- 서비스
  
  숙련된 전문가의 도움을 손쉽게 활용
  개요
  컨설팅
  설계 및 통합
  입구현
  관리 서비스
  지원 서비스
  학습 서비스
  
  기술 동향 연구 – AI : 디팩토 컨택 센터 경험
  인공 지능은 비용과 복잡성을 줄이는 혁신적인 기능을 추진하고 있습니다.
- 단말기 및 전화기
  
  쉽게 연결할 수 있는 진정한 멀티미디어 협업
  개요
  장치 카탈로그
  데스크톱 전화기
  멀티미디어 디바이스
  무선 핸드셋
  컨퍼런스 전화기
  허들룸
  비디오 시스템
  헤드셋
  구독 옵션
  
  페스토! 이것은 화상 회의입니다
  허들룸 솔루션은 모든 공간을 역동적인 협업 경험으로 바꿔줍니다.
- 산업별
  
  헬스케어
  호텔 및 접객
  정부 및 공공 안전
  교육
  금융 서비스
  스포츠 및 엔터테인먼트
  
  Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™
  Learn how Avaya is modernizing the contact center.
- 비즈니스 니즈
  
  고객 경험
  팀 협업
  디지털 트랜스포메이션
  
  Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™
  Learn how Avaya is modernizing the contact center.
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비즈니스 문제를 해결하는 포괄적인 솔루션

동급 최강 기술 솔루션

회사 전체에 솔루션을 구축하는 데 필요한 모든 애플리케이션을 제공하는 기술 공급업체는 없습니다. Avaya는 세계에서 가장 인정 받는 몇몇 기술 브랜드와 수십년 동안 견고한 파트너십을 유지해 왔습니다.

Afiniti

Afiniti 고객 행동 기반 예측 응대 기술(Behavioral Pairing)의 응용 인공지능은 고급 통계 모델과 타사 데이터베이스에서 실시간으로 수집된 데이터를 활용하여 전화를 건 고객과 상담원 간의 페어링을 증진합니다. Afiniti와 Avaya의 제휴로, 컨택 센터를 수익 창출 센터로 바꿀 수 있습니다.

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Nuance

Nuance는 인공 지능에 기반을 둔 고객 인게이지먼트 솔루션을 통해 기업과 소비자의 관계를 새롭게 정의합니다. Nuance는 Avaya 파트너와 함께 전 세계 기업 및 정부기관에 시장 최고의 지능형 셀프 서비스 및 보조 서비스 솔루션을 제공합니다. 이러한 솔루션은 음성, 음성 인식, 가상 지원, 웹 채팅 및 인지 기술 같은 차별화된 기능을 제공하여 IVR, 모바일 및 웹의 교차 채널 고객 서비스를 지원합니다.

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Salesforce

고객 성공 플랫폼이자 세계 1위 CRM 솔루션인 Salesforce는 모든 산업 분야와 모든 규모의 기업이 클라우드, 소셜, 모바일 및 데이터 과학 분야의 최신 혁신 기술을 사용하여 완전히 새로운 방식으로 고객과 소통할 수 있도록 지원합니다. 2017년 2월, Salesforce는 10년의 역사를 자랑하는 Avaya의 제휴 범위를 확대하여 두 회사의 컨택 센터 제품 통합을 심층화하고 공동의 고객에게 그 혜택을 제공합니다.

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Verint

고객 인게이지먼트 솔루션 분야의 글로벌 리더인 Verint는 Fortune 100 기업들 중 85%% 기업을 포함하여 180개 이상의 국가에 10,000명 이상의 고객을 보유하고 있습니다. Avaya와 Verint는 2004년부터 파트너십을 체결하여 대 고객 업무의 비용과 복잡함을 줄이는 동시에 고객 참여를 간소화하고, 현대화하며, 자동화할 수 있는 혁신적인 솔루션을 제공합니다.

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온디맨드 웨비나 : 클라우드 커뮤니케이션 여정

Avaya, IDC Marketscape 2019 공급업체 평가에서 리더로 선정

경험에 대한 새로운 표준

기술 동향 연구 – AI : 디팩토 컨택 센터 경험

페스토! 이것은 화상 회의입니다

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Become an Avaya Edge Partner

Become an Avaya Edge Partner

Become an Avaya Edge Partner

Become an Avaya Edge Partner

Become an Avaya Edge Partner

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Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

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