제품 및 솔루션
- 클라우드
  
  비즈니스 커뮤니케이션을 위한 완벽한 클라우드
  개요
  퍼블릭
  프라이빗
  UCaaS
  CCaaS
  CPaaS
  서비스
  
  Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019
  Strength in hybrid-cloud and UCC platform.
- 통합 커뮤니케이션
  
  현재 디지털 업무 환경에서의 팀워크 재정립
  개요
  통화
  협업
  회의
  전화기 및 디바이스
  서비스
  
  Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019
  Strength in hybrid-cloud and UCC platform.
- 컨택센터
  
  모든 고객 경험을 통해 충성도와 가치 구축
  개요
  음성
  디지털 채널
  에이전트 데스크톱
  인력 참여
  인공지능
  서비스
  
  Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™
  Learn how Avaya is modernizing the contact center.
- 서비스
  
  숙련된 전문가의 도움을 손쉽게 활용
  개요
  컨설팅
  설계 및 통합
  입구현
  관리 서비스
  지원 서비스
  학습 서비스
  
  Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019
  Strength in hybrid-cloud and UCC platform.
- 단말기 및 전화기
  
  쉽게 연결할 수 있는 진정한 멀티미디어 협업
  개요
  데스크톱 전화기
  멀티미디어 디바이스
  무선 핸드셋
  컨퍼런스 전화기
  허들룸
  비디오 시스템
  헤드셋
  
  Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019
  Strength in hybrid-cloud and UCC platform.
- 산업별
  
  헬스케어
  호텔 및 접객
  정부 및 공공 안전
  교육
  금융 서비스
  스포츠 및 엔터테인먼트
  
  Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™
  Learn how Avaya is modernizing the contact center.
- 비즈니스 니즈
  
  고객 경험
  팀 협업
  디지털 트랜스포메이션
  
  Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™
  Learn how Avaya is modernizing the contact center.
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Compare Plans

A.I.Connect

더 나은 조직으로 진일보

A.I.Connect로 고객 경험 향상

인공지능은 귀사와 고객이 즉시 이용할 수 있는 실용 데이터를 실시간 제공합니다. Avaya와 파트너가 함께 제공하는 인공지능(AI)을 활용한 솔루션은 단순한 자동화 및 자동 응답뿐만 아니라 업무 거래 횟수를 줄이고, 상담원의 생산성을 향상시키고, 고객 만족도를 높여 진정한 가치를 제공합니다.

AI 중심의 고객 여정

어바이어의 A.I.Connect 에코 시스템은 의미 있고 생산적인 고객 상호 작용을 가능하게합니다.

위험 요소 식별, 기회 파악, 결과 예측

가상 어시스턴트부터 예측 가능한 고객 행동 및 실시간 분석, 대화 코칭에 이르기까지 A.I.Connect 파트너는 리스크 관리를 지원하고 기회를 극대화합니다.

쉽고 편리한 셀프 서비스

직원 역량을 파악하고 고객 만족도를 높입니다. 인터랙티브 인터페이스로 셀프 서비스 범위 확대. 채팅 로봇을 배포하여 상거래를 가속화하는 확장 가능한 상호 작용을 제공 할 수 있습니다.

생산성을 향상시키고 고객 서비스를 향상시킵니다.

Big Data와 Interactive History를 활용하여 최고의 에이전트를 고객과 연결하십시오. 고객 만족도를 파악하고 세계적 수준의 고객 지원을 제공하십시오.

Afiniti

AI를 통해 컨택센터 개선

Afiniti와 함께하면 예측된 대인 관계 행동을 기반으로 고객을 올바른 직원과 연결함으로써 사람들의 상호 작용을 개선할 수 있습니다.

더 알아보기

Cogito

음성의 저력을 업무에 활용

Cogito는 행동 과학을 인공지능 및 머신 러닝과 결합하여 감정 인텔리전스를 개선합니다. Cogito의 소프트웨어는 상담원을 위한 라이브 대화 코칭과 실시간 고객 경험 측정법을 제공합니다.

더 알아보기

eGain

디지털 트랜스포메이션에 동력 제공

eGain Knowledge+AI를 사용하면 심층적인 통계 자료과 AI 안내를 통해 고품질의 고객 서비스를 제공하도록 상담원들의 역량을 강화할 수 있습니다. 또한 몰입형 셀프 서비스 컨텍스트로 고객들에게 빠르고 정확한 응답을 안내할 수 있습니다.

더 알아보기

EXP360

VR(가상 현실)을 현실로 구현

확장 가능한 몰입형 VR 경험을 제공하여 Avaya와 EXP360의 기술 제휴를 통해 판매 경험을 개선합니다. EXP360은 기존의 표준 VR 하드웨어를 기반으로 태블릿 또는 데스크톱을 통해 콘텐츠 제작, VR 콘텐츠 배포, 고객 안내에 이르기까지 필요한 모든 단계를 처리합니다.

더 알아보기

Nuance

일상에 AI 활용

Nuance는 일상의 고객 서비스 순간을 인상적인 경험으로 새롭게 변화시키고 있습니다. Nuance가 제공하는 유연한 AI 솔루션으로 고객의 기대치를 충족시키십시오.

더 알아보기

Sabio

단순한 서비스가 아닌 경험 제공

Sabio와 Avaya가 함께 제공하는 혁신적인 전략을 통해 AI를 활용한 우수한 고객 서비스를 성취할 수 있습니다. 고객의 컨택 활동을 새롭게 변화시켜 더욱 의미 있는 고객 경험을 만드십시오.

더 알아보기

Salesforce Einstein

최초의 CRM용 종합 AI

Salesforce의 Einstein은 관련 통계 자료를 자동으로 검색하고, 향후 행동을 예측하고, 가장 적합한 다음 조치를 사전에 권장하며, 작업을 자동화하여 더욱 강력한 고객 관계를 형성할 수 있도록 도와 드립니다.

더 알아보기

ScoreData

사전주도형 고객 참여

ScoreData는 상담원 성과 등급, 발신자와 상담원 연결, 사기 위험 관리, 교차 판매, 상향 판매 등과 같은 다양한 분야의 애플리케이션과 완벽하게 통합되는 예측적 고객 참여 분석을 제공합니다.

더 알아보기

Sundown AI

자체 학습 AI 솔루션

Sundown AI는 자연어 처리(NLP), 그래프 알고리즘, 머신 러닝으로 작동되는 자체 학습 AI 애플리케이션을 제작합니다. 이러한 솔루션은 기존의 비즈니스 제품군을 통해 고객 서비스 및 판매 활동을 자동화하여 회사의 성장을 돕습니다.

더 알아보기

Versay

Versay와 함께하는 예측 분석

Versay의 예측 분석 솔루션인 CUE Analytics는 서비스 채널 간에 상황을 인식하는 개별 맞춤 관리 서비스를 제공하므로 Avaya 고객사와 파트너사가 고객에게 필요한 사항을 보다 잘 판단하고 대응할 수 있습니다.

더 알아보기

주소

서울 특별시 강남구 테헤란로 152

강남 파이낸스센터 12층 Avaya Korea

135-984

Avaya Korea
12F Gangnam Finance Center
152 Teheran-ro Gangnam-gu
Seoul 135-984
Korea

+82 2 6007 4600

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https://www.avaya.com/cs/Satellite?pagename=Avaya/Common/LabelsJSON

https://www.avaya.com/ecomm/secured/customer/quote/saveorder/

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https://www.avaya.com/cs/secure/en/store/cart/

https://www.avaya.com/cs/secure/en/store/checkout/

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https://www.avaya.com//commerce/additionaloption

https://www.avaya.com/cs/secure/en/store/dashboard/

Avaya2/Account/ResendVerificationEmail

Avaya2/Account/PreSignUp

https://www.avaya.com/cs/secure/en/store/dashboard/

https://login.avaya.com/sso/common/logout.jsp?source=https://www.avaya.com/

https://www.avaya.com/ecomm/itemprice/4/1011/

https://www.avaya.com/cs/Satellite?d=&pagename=getBundleCardsData

https://www.avaya.com/cs/Satellite?d=&pagename=getStoreProductData

https://www.avaya.com/ecomm/secured/user/getsoldtos/

https://www.avaya.com/cs/Satellite?d=&pagename=searchStoreProductDetails

https://www.avaya.com/en/products/cloud/small-business-solutions/

https://www.avaya.com/ecomm/secure/orderdetail/

https://www.avaya.com/ecomm/secure/getlicenses/

https://www.avaya.com/ecomm/secure/getsoftwares/

https://www.avaya.com/ecomm/secure/getdownloadurl/

https://www.avaya.com/ecomm/updateitems/

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https://www.avaya.com/cs/Satellite?pagename=Avaya/Service/StoreProductFilter

https://www.avaya.com/ecomm/secure/getLabProducts

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https://www.avaya.com/cs/Satellite?pagename=Avaya2/Service/FindStateByCountry&locale=ko_KR

https://www.avaya.com/cs/Satellite?pagename=Avaya2/Service/FindCitiesByState&locale=ko_KR

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory&locale=ko_KR

https://www.avaya.com/cs/Satellite?pagename=Avaya2/Service/PartnerLocator&locale=ko_KR

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerCountries&locale=ko_KR

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerDetail&locale=ko_KR

https://www.avaya.com/cs/Satellite?pagename=Avaya2/Service/FindCityByCountry&locale=ko_KR

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V3&locale=ko_KR

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V4&locale=ko_KR

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V3&locale=ko_KR

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Service/PartnerLabels&locale=ko_KR&key=Partner%20Levels

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/CaseStudiesJSON&locale=ko_KR

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/News/NewsJSON&locale=ko_KR

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Blog/getCategoryBlogs

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Store/getCompareStickyHeader

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Blog/getAuthorBlogs

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Blog/getBlogsForInputText

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Blog/BlogCategoryTagList

https://www.avaya.com/cs/Satellite/?pagename=Avaya2/Blog/getBlogsForFilterSection

https://www.avaya.com/blogs/blog-search/

https://www.avaya.com/ecomm/secure/partnerInfo/

https://www.avaya.com/ecomm/secure/partnerInfo/T1

https://www.avaya.com/ecomm/secure/partnerInfo/T2

https://www.avaya.com/static/avaya/commerce-views/partner-labels-data.html

https://www.avaya.com/static/avaya/commerce-views/uc-product-labels-data.html

https://www.avaya.com/static/avaya/commerce-views/cc-product-labels-data.html

https://www.avaya.com/ecomm/secured/itemprice/feature

https://www.avaya.com/ecomm/secure/partner/savequote/

https://www.avaya.com/ecomm/secured/itemprice/feature

https://www.avaya.com/ecomm/secure/checkDirect/

https://www.avaya.com/ecomm/secure/customer/soldToAddress

https://www.avaya.com/ecomm/secure/customer/soldToAddress/endCustomer/

https://www.avaya.com/ecomm/secure/customer/createEndCustomer/

https://www.avaya.com/ecomm/secured/customer/quote/update/shipto/

https://www.avaya.com/ecomm/secured/updatequote/

https://www.avaya.com/ecomm/secured/quote/sendEmailbyAgent/

https://www.avaya.com/ecomm/secured/quote/download/

https://www.avaya.com/ecomm/customer/quote/gettnc/entityId/

https://www.avaya.com/ecomm/secure/customer/quote/savetnc/

https://www.avaya.com/ecomm/secured/customer/quote/saveorder/

https://www.avaya.com/ecomm/secure/customer/general/gettnc/

https://www.avaya.com/ecomm/secure/customer/general/savetnc/

https://www.avaya.com/ecomm/secured/customer/orderinvoicedetail/

https://www.avaya.com/ecomm/secured/user/getMyCompanyInfo/

https://www.avaya.com/ecomm/secured/user/getMyColleagues/

https://www.avaya.com/ecomm/secured/user/getMyAgents/

https://www.avaya.com/ecomm/secured/user/getMyAgentUsers/

https://www.avaya.com/ecomm/secured/user/getMyCustomersInfo/

https://www.avaya.com/ecomm/secured/user/actions/

https://www.avaya.com/ecomm/secured/zang/availablephonenumbers/

https://www.avaya.com/ecomm/secured/user/usertype/

https://www.avaya.com/ecomm/secured/user/getMasterAgents/

https://www.avaya.com/ecomm/secured/user/getAgents/

https://www.avaya.com/cs/Satellite/?pagename=getZangPriceData

https://www.avaya.com/ecomm/secured/user/myagent/userroles/

https://www.avaya.com/ecomm/user/actions/checkuser/

https://www.avaya.com/ecomm/secured/user/actions/getuserdetails/

https://www.avaya.com/ecomm/user/actions/createuser/

https://www.avaya.com/ecomm/secured/user/actions/updateuser/

https://www.avaya.com/ecomm/secured/user/updatepwd/

https://www.avaya.com/ecomm/secured/zang/availablephonenumbers/Tollfree

https://www.avaya.com/ecomm/secured/zang/availablephonenumbers/Local

https://www.avaya.com/ecomm/secured/customer/createtrial

https://www.avaya.com/ecomm/secured/subscriptions/version2/

https://www.avaya.com/ecomm/secured/po/upload/

https://www.avaya.com/ecomm/secured/po/getpos/

https://www.avaya.com/ecomm/secured/customer/getquoteaccdetail/

https://sales.avaya.com/customercare

https://www.avaya.com/ecomm/secured/upload/receipt/

https://www.avaya.com/ecomm/secured/user/getshiptos/

https://www.avaya.com/ecomm/secured/user/search/agents

https://www.avaya.com/ecomm/secured/quote/update/description/

https://www.avaya.com/ecomm/secured/subscriptions/

https://portal.avaya-cloud.com/WebMgmtEE/index.html

avayauc

avayacc

https://www.avaya.com/en/termsofuse/

https://www.avaya.com/en/privacy/commitment/

https://www.avaya.com/ecomm/secured/form/lnp/

https://www.avaya.com/ecomm/secured/form/rodaa/

https://www.avaya.com/en/documents/avaya-rodaa-form.pdf

https://www.avaya.com/en/documents/avaya-blank-loa-form.pdf

https://www.avaya.com/ecomm/secured/avayastore/help/

https://www.avaya.com/ecomm/secured/subscriptions/cancel

https://www.avaya.com/ecomm/secured/invoices/

https://www.avaya.com/ecomm/secured/zang/checkdomain/

https://www.avaya.com/ecomm/secured/super/view/set/

https://www.avaya.com/ecomm/secured/super/view/reset/

https://www.avaya.com/ecomm/secured/user/getAgentUsers/

https://www.avaya.com/ecomm/secured/customer/creditcardupdate/

https://www.avaya.com/ecomm/secured/gettaxes/

https://www.avaya.com/kr/

https://www.avaya.com/ecomm/secured/user/otheruser/

https://www.avaya.com/ecomm/secured/company/shortname/update/

https://www.avaya.com/ecomm/secured/user/actions/createuser/createdbyagent/

https://www.avaya.com/ecomm/secured/reassign/agentuser/

https://www.avaya.com/en/agent/

https://www.avaya.com/ecomm/downloadinvoice/

https://www.avaya.com/cs/secure/en/cxo/home/

https://www.avaya.com/ecomm/secured/customer/quote/assigntoagent/

https://www.avaya.com/ecomm/secured/customer/getCCDetailsWithAddress/

https://www.avaya.com/ecomm/secured/zang/getmydefaultdomain/

https://www.avaya.com/ecomm/secured/customer/checktriallimit/

https://www.avaya.com/ecomm/secured/download/pdf/

https://www.avaya.com/ecomm/secured/download/excel/

https://www.avaya.com/ecomm/secured/pdf/download/

https://www.avaya.com/ecomm/secured/excel/download/

https://www.avaya.com/ecomm/user/createotp/

https://www.avaya.com/ecomm/user/validateotp/

https://www.avaya.com/ecomm/user/resetPasswd/

https://www.avaya.com/ecomm/utils/countries?filter=US,CA

https://www.avaya.com/ecomm/get-long-distance-rates

https://tlesfvmap01.nonprod.avaya.com/aes/#/dashboard/quotes

https://www.avaya.com/cs/Satellite?pagename=Avaya2/awfo/storeData

avayaspaces

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Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019

Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019

Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

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Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

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