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Avaya Trust Center
Avaya ensures the security of our assets and of the data we handle on customers’ behalf by complying with laws, regulations, policies, and customer commitments.
Avaya’s Ethics, Integrity and Security (EIS) team is led by our Chief Compliance Officer and is strategically placed with our worldwide law team to ensure independent governance, Board of Directors oversight, and transparency to our stakeholders. EIS has teams for physical and information security, business continuity, industry certifications, third party risk management, and ethics and compliance.
Avaya security teams operate in two workstreams: the protection of people and assets and the protection of Avaya and customer data. Robust business continuity and crisis management plans maintain our employee safety and operations. The Information Security team ensures the protection and availability of Avaya’s information assets, which includes information entrusted to us by our customers. We understand that threats to our network and information come from many different vectors and are extremely fluid. We approach security by:
ISO 9001
For a quality management system (QMS). This applies to Avaya’s design, development, sales, delivery, implementation, and services of our communication solutions. View or download the certification and scope at Certification by Schellman.
ISO 20000
Service management system (SMS) standard. This applies to Avaya’s Managed Services delivered through the Avaya Managed Services Platform. View or download the certification with scope at Any Certification by Schellman.
ISO 22301
Business continuity management system (BCMS). This applies to the Avaya Managed Services Platform and the Avaya Corporate Security and Business Continuity (ACS&BC) organization. View or download the certification with scope at Any Certification by Schellman.
ISO 27001
Information security standard. This applies to the Avaya Managed Services Platform. View or download the certification with scope at Any Certification by Schellman.
HIPAA compliance
To support customers in the health care industry, Avaya has implemented the appropriate security controls on Avaya Experience Platform, Avaya Enterprise Cloud, Avaya Spaces, and the Avaya Managed Services Platform to issue a Business Associate Agreement.
PCI compliance
To support customers that process credit card data, Avaya has implemented appropriate security controls on the Avaya Experience Platform, Avaya Enterprise Cloud and Avaya Managed Services Platform.
FedRAMP compliance
To support U.S. Government customers, Avaya has implemented appropriate security controls on Avaya Government Cloud.
Trusted Cloud Provider
Trusted Cloud Provider status for Avaya Spaces and Avaya Experience Platform obtained from the Cloud Security Alliance.
Privacy by design: Our cloud solutions go through stringent internal engineering processes to ensure they incorporate technical features to enable our clients to comply with the requirements of GDPR and other privacy laws around the world.
Binding Corporate Rules: Avaya’s processor Binding Corporate Rules ensure that all our entities handling customer data do so following rigorous data handling processes of the highest standards approved by the EU regulatory authorities.
Our contractual commitments to your personal data: Avaya will handle your data in accordance with the commitments we make in our Data Processing Agreement. Our Data Processing Agreement has been designed not just with GDPR in mind, but with a vast array of other privacy laws.
EU and UK data transfers: Our exports of EU and UK personal data rely on our Binding Corporate Rules and the International Data Transfer Agreement or Addendum for the UK together with our processes to carry out transfer impact assessments whenever such data is shared outside of the Avaya group. For more information, review our FAQs.
Privacy factsheets: Delve into how we handle your personal data and how you can take control of your data in various our solutions. See our privacy fact sheets for more information.