Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Avaya Trust Center
Avaya ensures the security of our assets and of the data we handle on customers’ behalf by complying with laws, regulations, policies, and customer commitments.
Avaya’s Ethics, Integrity and Security (EIS) team is led by our Chief Compliance Officer and is strategically placed with our worldwide law team to ensure independent governance, Board of Directors oversight, and transparency to our stakeholders. EIS has teams for physical and information security, business continuity, industry certifications, third party risk management, and ethics and compliance.
Avaya security teams operate in two workstreams: the protection of people and assets and the protection of Avaya and customer data. Robust business continuity and crisis management plans maintain our employee safety and operations. The Information Security team ensures the protection and availability of Avaya’s information assets, which includes information entrusted to us by our customers. We understand that threats to our network and information come from many different vectors and are extremely fluid. We approach security by:
ISO 9001
For a quality management system (QMS). This applies to Avaya’s design, development, sales, delivery, implementation, and services of our communication solutions. View or download the certification and scope at Certification by Schellman.
ISO 27001
Information security standard. This applies to the Avaya Managed Services Platform. View or download the certification with scope at Any Certification by Schellman.
HIPAA Compliance
To support customers in the health care industry, Avaya has implemented the appropriate security controls on Avaya Experience Platform, Avaya Enterprise Cloud, Avaya Spaces, and the Avaya Managed Services Platform to issue a Business Associate Agreement. View the Compliance Status of Avaya Services.
PCI compliance
To support customers that process credit card data, Avaya has implemented appropriate security controls on the Avaya Experience Platform, Avaya Enterprise Cloud and Avaya Managed Services Platform. View the Compliance Status of Avaya Services.
FedRAMP compliance
To support U.S. Government customers, Avaya has implemented appropriate security controls on Avaya Government Cloud.
Trusted Cloud Provider
Trusted Cloud Provider status for Avaya Spaces and Avaya Experience Platform obtained from the Cloud Security Alliance.
Cyber Essentials Basic
To support UK Government customers, Avaya has implemented appropriate security controls on Avaya Experience Platform – Public and Avaya Enterprise Cloud.
Our cloud solutions go through stringent internal engineering processes to ensure they incorporate technical features to enable our clients to comply with the requirements of GDPR and other privacy laws around the world.
Avaya’s processor Binding Corporate Rules ensure that all our entities handling customer data do so following rigorous data handling processes of the highest standards approved by the EU regulatory authorities.
Our contractual commitments to your personal data: Avaya will handle your data in accordance with the commitments we make in our Data Processing Agreement. Our Data Processing Agreement has been designed not just with GDPR in mind, but with a vast array of other privacy laws.
Our exports of EU and UK personal data rely on our Binding Corporate Rules and the International Data Transfer Agreement or Addendum for the UK together with our processes to carry out transfer impact assessments whenever such data is shared outside of the Avaya group. For more information, review our FAQs.