Deliver a more connected experience for healthcare
Connect the ever-changing needs of your patients and care team
Communications between your care team and patients along their health journey is vital to your mission of supporting care plans and reducing readmissions. Connecting people, resources, data and solutions, leads to optimized operations, reduced risk, increased operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.
The hybrid reality: How to modernize CX without breaking business continuity
This executive brief from Frost & Sullivan explores how you can layer AI-driven orchestration over your existing voice investments to innovate at your own pace.
Leading health systems worldwide gain a connected patient experience advantage with Avaya
General Dynamics Information Technology (GDIT) transforms the Medicare experience
GDIT and Avaya leverage advanced contact center technologies to optimize high-volume Medicare support, increasing IVR handle rates and reducing agent burnout to deliver a more efficient and responsive service for beneficiaries.
Johns Hopkins Healthcare System (JHHS) connects the patient experience
JHHS and Avaya join forces to unify enterprise siloes, integrating the JHHS Electronic Health Records system and Contact Center in inventive ways that drive more personal, efficient and satisfying patient experiences.
Krankenhäuser Buchholz/Winsen digitalizes critical hospital communications
The hospital alliance and Avaya deploy a fail-safe, geo-redundant communication platform, integrating automated emergency alarms and mobile collaboration tools to ensure operational reliability and a superior experience for staff and patients.
Improve patient outcomes
Help your care team members communicate seamlessly so they’re more accessible—to each other and to patients. Be ready anytime, anywhere to collaborate about care, provide patient support, and respond to emergencies.
- Integrate communications into workflows
- Keep electronic health records up to date
- Proactively check in with patients
Create a better patient experience
First, give patients many ways to connect with you—support multiple inbound and outbound communication channels. Then, streamline behind-the-scenes systems that keep up with data and information.
- Simplify scheduling, referrals, and transfers
- Automatically send patient reminders
- Improve revenue cycle inquiries
Personalize & coordinate care plans
Deliver the most appropriate, convenient, and cost-effective care by using telehealth video and proactive outreach to patients, wherever they are.
- Provide remote access to specialists and care teams
- Monitor preventative, chronic, home, and end-of-life care plans
- Reduce no shows and leakage
Take care of your patient care teams
Replace outdated, manual processes with streamlined, automated workflows that leverage automated communications tools. You’ll free care team members to focus more on delivering care—and less on delays and rework.
- Introduce click-to-find for team members
- Ensure that communications are closed loop
- Include each care team's entire circle of contacts
Composable, scalable healthcare payer experiences for every member
The right cloud-based, healthcare-ready solutions delivers personalized experiences for your members, member services, other employees, and partners—without disrupting your IT team, employee productivity, or member relationship systems.
Deliver contextual connections
Create seamless and intuitive interactions by leveraging history, data, and useful self-help options.
Give your team superpowers
Enable your member services team to solve problems in the moment. Access your extended care community to bring in the right resource at the right time.
Focus services on better outcomes
Automate proactive reminders and follow-up video or phone calls. Provide supportive services that address social barriers and ongoing patient in-the-moment responsiveness to the unique and complex needs of your customers and employees.
Make it always secure
Establish your organization as a trusted resource. Integrate member services with identity verification and authentication methods like facial biometrics or native-language processing.
Keep supporting remote workers
Make working from anywhere a permanent option to cut costs and lift employee satisfaction.
Create your strategic advantage
Attract talent and maintain loyalty by adopting a tech-first mindset and building the ecosystem to match.
Three ways to attain the right solutions to align, streamline, innovate
- 1. On premises
- 2. Force-multiplier platforms
- 3. Composability
Powering transformation with hybrid cloud
Select your cloud-based solutions and your cloud provider as part of a holistic strategy to accelerate digital transformation. When most of your communications systems are on premises, making the move to private cloud services that combines public and private services delivery options can be the most robust and rapid path.
Connected healthcare through open, AI-driven solutions
Move toward open, collaborative, secure, and regulatory compliant technology that reaches across the entire healthcare ecosystem. To keep members connected, and employees and integration partners engaged, invest in open, API-enabled, AI-powered cloud collaboration, and contact center solutions.
Composable architecture for agile healthcare innovation
Build on top of your existing investments with a composable architecture. Using new APIs and advanced AI, healthcare payers are tapping the agility, speed, scalability, and innovation invented in the technology sector. It’s now feasible and fast to compose seamless and effortless experiences across applications, touchpoints, modalities, and personas.
Avaya Infinity platform for healthcare payers
Avaya Infinity platform can help you fundamentally transform member’s experiences. This AI-powered, multi-cloud experience platform combines our leading solutions, partner capabilities, and cloud platform. All available via our unique hybrid delivery architecture and powered by automation and layered innovation.
Automation and self service
Proactive notifications, speech and visual self-service, IVR, campaign, and outbound management
Voice and digital channels
Video, voice, chat, SMS, messaging, social, co-browsing, and bring-your-own-channel
AI and virtual assistants
Sentiment analysis, knowledge management, and digital co-workers
Workforce engagement management
Call and screen recording, quality management, workforce collaboration
AI-enhanced workflow orchestration
Workflow design and automation
AI analytics and insights
Analytics on desktop, speech, and processes—plus CRM integration and performance management
Security and biometrics
Highly secure, private, and compliant voice and facial biometrics
Advanced routing
Context, insight, attributes, and AI that matches members to the best resources
Seamless transfers
From self-service to agents or member advisors, includes full context and a single view from all channels
Talk with an expert
Contact us