Solutions

Customer Experience & Contact Center

Customer Experience & Contact Center solutions create a positive, value-creating relationship between customers and an organization throughout the customer journey. In today’s digital era, customers demand and expect a consistent and seamless experience across multiple touch points, both physical and digital. Avaya offers customer experience management and contact center solutions that enable you to build a customized portfolio of applications—to drive a stronger CX and promote higher customer lifetime value.

Unified Communications

Boundless Team Engagement happens when communications solutions integrate into your work culture. Streamlined, cost-effective processes transform the way your teams engage with customers, partners, and each other. Barriers disappear, relationships blossom, productivity rises, and your business accelerates.

Cloud

Avaya cloud-based solutions let you pay as you grow, provide the latest endpoints and applications, and support business processes that drive success. For any size business, we deliver Cloud Your Way on a fully open architecture that supports flexibility, reliability, security and scaling. We help you transfer the burden of technical and architectural maintenance to your cloud partners, so you can concentrate on solving business problems.

Real-time Communications

Put real-time communications into the applications and processes your customers and teams use every day. Become more streamlined and responsive, plus support greater productivity, innovation, and customer satisfaction.

Solutions by Business Need

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Real-time Communications

Put real-time communications into the applications and processes your customers and teams use every day. Become more streamlined and responsive, plus support greater productivity, innovation, and customer satisfaction.

Solutions by Business Type

Business Size

Vertical Solutions

Avaya provides integrated, customized solutions to meet the challenges of specific industries. Connected, omnichannel customer experiences can help increase customer sat and loyalty. Mobile and global engagement capabilities can help boost team productivity and performance.

U.S. Government Solutions

Enable and enhance government communications in the digital age. Avaya facilitates Unified Communications, advanced collaboration tools, contact center and customer service management, and networking innovations—all perfected and proven to enhance productivity and deliver efficiencies across enterprise-wide engagement.

Insights
See how Avaya is shaping a Smart Digital World

See how Avaya is shaping a Smart Digital World

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Avaya Oceana™ Solution
Avaya Oceana™ Solution

Create a Multi-Touch, Context-Driven Customer Journey

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Avaya Learning
Avaya Learning

Set a Course for Building Skills & Knowledge with ClassPort Prepaid Training

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