Choice and Flexibility for Your Cloud Services Offerings

Avaya CCaaS - Contact Center as a Service

고객경험관리를 위한 Avaya-Powered 클라우드 활성화 기술

  • 기업 고객들을 위한 진정으로 차별화된 서비스형 컨택센터 솔루션으로 즉시 영업을 시작하십시오. Avaya의 공개표준 확장형 API와 맞춤설정 기능을 활용해 귀사가 추구하는 가치에 적합한 솔루션을 구축하십시오. 귀사의 서비스는 공통 SIP 기반 커뮤니케이션 코어와 전사적인 공개형 클라우드 등급의 네트워크 기반구조에 의해 지원을 받습니다.
  • 사용된 것에 한해서만 지불하십시오. 고객경험관리를 위한 이 클라우드 활성화 솔루션의 라이선스 정책은 사용되지 않은 추가 용량에 대해서가 아니라 고객이 사용한 라이선스에 대해서만 지불하는 유틸리티 모델에 기초하고 있습니다.
  • 요구사양에 따라 프로비전 시스템을 확장할 수 있지만, 초기비용이 크게 발생하지 않습니다. 유휴 기능에 대한 이용료를 지불하지 않으면 현금흐름 및 지출의 관리가 크게 향상됩니다.
Industry Recognition
Avaya Receives 2015 Cloud Computing Excellence Award from TMC

Avaya Receives 2015 Cloud...

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Cloud Communication Services for Small, Midsize and Large Enterprises with Avaya

Offer a Full Suite of Collaboration and Contact Center Solutions in One Platform

Our contact center solutions use the same Avaya Aura® core as our Unified Communications, so applications can be delivered through the same tools. Avaya’s modular approach to a hosted contact center lets you start with voice-centric services, and grow to multichannel and intelligent workflows. Deliver cloud communication services for small, midsize, and large enterprises—all from the same platform. Avaya and non-Avaya applications can be delivered centrally and rapidly through administrative segmentation and session-based privacy controls.

Avaya CCaaS Features

Provide Key Contact Center Capabilities to Your Customers

Avaya offers a wide array of features, functionality, and capabilities so you can build the offerings you need.

  • Support multichannel interaction, so customers can use any communication channels they choose.
  • Offer the right resources at the right time. Capture resource skill sets in the routing database, and then route contacts to the right resource by skill type, regardless of channel.
  • Promote self-service and reduce expensive live call handling by creating sophisticated handling of automated interactions across multiple media.
  • Record and analyze customer interactions to fully understand the customer experience. Call recording is useful for maintaining quality goals, and for proving regulatory compliance. Avaya Call Management System reports are provided through a friendly multi-tenant ANAV interface.
  • Analyze virtually everything—from wait times to average answer speeds, to percent reduction over the past year in abandoned call times.
  • Provide a simple, intuitive agent desktop with advanced contact handling features, on demand access to customer information, and immediate access to experts.

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