Avaya solutions for financial services
Avaya Infinity for financial services
With a single view to how your employees engage with your customers and technologies, leaders can more easily see where strategic solutions can enhance work experiences, drive efficiencies, and transform your customer experience.
Automation and self service
Proactive notifications, speech and visual self-service, IVR, campaign and outbound management
Voice and digital channels
Video, voice, chat, SMS, messaging, social, co-browsing, and bring-your-own-channel
AI and virtual assistants
Sentiment analysis, knowledge management, and virtual co-workers
Workforce engagement management
Call and screen recording, quality management, workforce collaboration
AI-enhanced workflow orchestration
Workflow design and automation
AI analytics and insights
Analytics on desktop, speech, and processes—plus CRM integration and performance management
Security and biometrics
Highly secure, private, and compliant voice and facial biometrics
Advanced routing
Context, insight, attributes, and AI that matches members to the best resources
Seamless transfers
From self-service to agents or member advisors, includes full context and a single view from all channels
The hybrid reality: How to modernize CX without breaking business continuity
This executive brief from Frost & Sullivan explores how you can layer AI-driven orchestration over your existing voice investments to innovate at your own pace.
Access Bank leverages Avaya technology to double its customer base by 2027
The bank uses a hybrid system for voice, video banking, routing, and analytics across digital channels, as well as for chatbot integration, creating a unified customer engagement platform.
Create effortless banking experiences for customers
Imagine your bank delivering cloud-based, in-the-moment experiences to employees and customers alike—without straining IT resources or provoking business risk.
Make perfect connections
Serve your customers how and when they want—and instantly adapt to their needs.
Be always on
Be ready with all the info, resources, and support your customers need—balance inquiries, proactive payment reminders, fraud prevention, password resets, and more.
Provide virtual services
Provide a complete, digital, online banking experience. Loan applications, account changes, finance reviews—all in a few clicks.
Go AI-powered
Let customers seamlessly transition from a browser-based chat session with a virtual agent to a live expert when needed.
Stay secure
Securely authenticate customers using facial biometrics or native-language processing to interpret their enquiries.
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