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SERVICES

Avaya Services – Experienced Experts at Your Fingertips

Whatever Your Business Needs, Avaya Can Help

Every business is different. But right now, every business is stepping—if not leaping—into digital communications. That means navigating the big changes that come with cloud, AI, mobility, CX. No matter where you’re heading, our team of experts specialize in making sure you have what you need to get the most positive business outcomes from your investments. And we are always focused on safeguarding the performance and availability of your communications. For right-now projects and future planning, Avaya has you covered from design to deployment to ongoing support and management.

4,900

Worldwide network of 4,900 service and technical experts

24/7

24/7 service in 16 languages and 42 countries

20

Services managed in 20 support centers around the globe

Services

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Professional Services

We help you define the best communications solution, plan for contingencies, and manage the rollout. You choose the exact services you need, tailored for your business.

Managed Services

When you need experts, we’ll help you strike the right balance between an Avaya-managed and a self-managed environment. Service ranges from release management to full managed services and can be customized to your requirements.

Support Services

Choose the right level of support for your business. All options deliver continuous, comprehensive, cost-effective support to help ensure maximum system performance, reliability, and availability of your communications.

Learning Services

Tailored, in-depth training gives you a full understanding of your Avaya solutions. Go for online or in-person training while achieving certification in your specialist area. However you learn best, we’re here to show you the way.

Why Avaya

Global Experience

Our team of global experts are trusted. More than 90% of Fortune 100 companies use Avaya solutions.

Innovation and Investment

Our worldwide network of experts can help you assess, architect, design, build, and operate your communications infrastructure—now and into the future.

Open Ecosystem

We can educate and assist your business with incorporating many of the APIs and open platforms needed to build the system that works for you.  

Breadth of Portfolio

Our full portfolio of services can take care of you end-to-end. From consulting to deployment to support to full outsourcing, it’s all available in the cloud.

Resources

Avaya Services: Capturing Opportunities, Easing Pressures

Rapid communications advances offer many opportunities to improve collaboration and customer experience.

Fact Sheet

Avaya Cloud Transformation Workshops

White Paper

What's in Your Avaya Consultation

Video

Your Roadmap to Communication Transformation

Fact Sheet

Avaya Continuous Performance Services

We found Avaya’s understanding of telephony and contact center operations to be unique in the industry.

Barbara Tucker

Manager, Telecommunications

The new platform puts us in a strategic position to continue to provide our customers the best performance and service, offering a unique technology in the local and global call center market.

Vittorio Dall’Omo

Financial Vice President

We had high expectations for the Avaya platform. However, customer excitement has far exceeded even our expectations.

Michael Baker

VP Telephony and Emerging Technologies

Speak with an Avaya Expert

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