Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
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See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
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In person or online, gain a full understanding of your Avaya solution and its capabilities.
Avaya Trust Center
Explore GDPR
What is GDPR
How GDPR Applies to Avaya
Avaya’s Stance Regarding GDPR
How Avaya Helps Customers to be Compliant with GDPR
Further Information
The European General Data Protection Regulation (GDPR) is a European Union (EU) law that provides a robust and coherent statutory framework for the protection of personal data(i.e., data that identifies or may be used to identify an individual). It applies as from May 25, 2018. GDPR marks a paradigm shift in how companies handle and protect personal data by giving EU data subjects control and very strong rights over their personal data.
GDPR applies to all companies operating in the EU, selling products and/or services into the EU, or monitoring the behavior of EU data subjects. It applies not only to the Avaya legal entities established in the EU, but also to the Avaya worldwide affiliates/subsidiaries when they process personal data of data subjects residing in the EU or monitoring their behavior, irrespective of where such Avaya affiliates are located.
Security, privacy, and integrity are critical to Avaya and our relationships with our customers. Avaya has extensive knowledge in protecting personal data and helping its customers to meet their legal obligations with regards to personal data. We are committed to building on our experience to help our customers comply with GDPR through leading-edge technology solutions that enhance privacy, as well as cloud solutions that deliver both security and privacy. Avaya has a long history of providing robust and secure products and services to its customers all over the world. This includes governments and other public authorities and organizations, such as financial institutions, that must meet the highest standards of security.
Avaya has worked on several areas to enable its customers to be GDPR-compliant when relying on Avaya solutions. Here are the most relevant:
Avaya’s Data Processing Addendum (Global) is offered to customers globally. This document fulfils legal requirements under GDPR and gives the necessary contractual rights so that Avaya customers are in control of the personal data entrusted to Avaya for processing.
Data security is a top priority for Avaya, just as it is for Avaya customers. Avaya has highly-skilled professionals to help ensure processing of information and personal data under its custody and responsibility is protected, whether related to Avaya remote maintenance solutions, our cloud offerings or to any other solutions where Avaya processes data.
Avaya’s portfolio of on premises and cloud-based solutions have embedded technology features that enable its customers to meet privacy by design and default requirements. Furthermore, Avaya is here to advise on the individual settings of respective system and to work with your team to make sure you can use our solutions in the most privacy-enhancing ways.
GDPR contains several data subject rights (e.g., the right to erasure or correction) that can be addressed once personal data is located. When Avaya acts as a data processor on behalf of its customers (i.e., data controllers), we will assist them by appropriate technical and organizational measures (and respective privacy features embedded within Avaya solutions), insofar as this is possible, for the fulfilment of customers’ obligations to respond to legitimate data subjects’ requests under GDPR.
In addition, to the extent customer, in its use of the services and/or products and/or other technology solutions provided by Avaya, does not have the ability to address the data subject’s request, Avaya will (upon customer’s written request) assist customer in responding to the data subject request, to the extent Avaya is legally permitted to do so and the response to such data subject’s request is required under GDPR (please direct any such requests to dataprivacy@avaya.com). If Avaya receives a request from a data subject directly, it will promptly notify the customer so that the company can take appropriate action.
Avaya is a multinational organization able to provide world class support 24/7. To do this Avaya uses various locations around the globe. This geographic diversity means personal data may be processed from various international locations. Reflecting our commitment to data protection principles, Avaya has obtained approval from the European Data Protection authorities for our Binding Corporate Rules, both as a data processor and as a data controller of personal data. This approval speaks for Avaya’s uniform and advanced data handing practices, regardless of whether personal data is processed in the EU or outside it.
Please refer to “Avaya and the New Privacy Landscape” for additional details about Avaya’s GDPR initiatives. Also, let us know if you have any questions about Avaya and GDPR or need support for your data handling activities. You may contact your local Avaya representative or reach out directly to the Avaya Global Privacy Office at dataprivacy@avaya.com and we will address all your questions and support your individual needs