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Reliability and uptime

Reliability has measurable goals and deviations are promptly corrected. Everything is change-managed to ensure systems are updated smoothly. Incidents are interrogated and corrected. We have consistently had more than 99.99% uptime and reveal all incidents and downtime on our status page.

Business continuity and disaster recovery plans

It takes much more than a secure system and high-availability architecture to ensure we meet our obligations, both internally and externally, following a disruptive incident. As such, both our Business Continuity Plan and IT Disaster Recovery Plan outline how we respond and recover our system. Plans are reviewed and approved annually, or as significant organizational changes occur. We review the systems, facilities and third-party relationships that enable the recovery and restoration of Avaya OneCloud solutions. We review and set Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs). 

IT service management (ITSM) eBonding

The Avaya eBonding system is an integration solution that interfaces Avaya's managed services platform with our customers’ and partners’ ITSM solutions. Avaya REST API service offerings enhance platform capabilities and provide a seamless exchange of incident and change (service request) information. For more information about our ITSM eBonding or REST API Service offerings, contact your Avaya representative.

Incident management

Avaya’s incident management policy and procedures ensure our teams proactively study risk, respond quickly to mitigate potential risk, and promptly notify clients of any unauthorized access to personal data. 

Security operations

Avaya uses top tools to prioritize and respond to vulnerabilities and security incidents faster. Avaya teams manage preparation, planning/prevention, monitoring, detection/response, and refinement and compliance management. 

Asset inventory

An exhaustive inventory of the data center—applications, databases, servers, cloud services, endpoints—and the protection tools in use: firewalls, antivirus/anti-malware/anti-ransomware, monitoring. 

Incident response planning

An organization's incident response plan—activities, roles, and responsibilities in the event of a threat or incident—and the metrics to measure success. 

Regular testing

Vulnerability assessments that identify each resource's vulnerability to potential threats. Plus, penetration tests, followed by remediation.  

Continuous monitoring

24/7/365 monitoring of cloud workloads and the network for known exploits and suspicious activity. SIEM monitors and aggregates alerts and telemetry in real time and analyzes the data to identify potential threats. 

Log management

Collection and analysis of log data generated by the control plane and the data plane. 

Threat detection

SIEM solution with AI that learns suspicious activity. 


Recurrence prevention measures to update processes and policies, choose new cybersecurity tools, or revise the incident response plan. 

Compliance management

All applications, processes and devices comply with current certified regulations. 

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