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Woman on a computer, talking on a headset.

Empowering citizens and emergency staff

The latest in communications technology lets you interconnect people, resources, data, and solutions to deliver information and respond to emergencies faster and more precisely than ever before.

Collaboration solutions

  • Mobile communications
  • Secure multimedia communications
  • Automated workflows
  • Consolidated call taker desktop

Citizen services

  • Omnichannel solutions
  • Automated administration
  • Smart routing
  • Sentiment analysis

Remote management

  • Video, audio, and web solutions
  • Flexible configuration and programming
  • Proactive outreach capabilities
  • Freedom of cloud deployment

Phone system compliance

  • NG911 communications framework  
  • Real-time, dynamic location data
  • True situational awareness
  • Platform-agnostic

Professional services

  • Cleared, knowledgeable, and experienced experts
  • Custom solutions designed and integrated
  • Cloud migration management



IT communications role in emergency incident

How intelligent, automated and integrated communication technology supported citizens in a multi-vehicle incident.

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White Paper

Breakthrough 911 technology

How the 911 system evolved to now capture and provide deep, critical, time-saving information to first responders.

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Fact Sheet

The world’s first enterprise NG911 secure ADR

For each emergency call, collect contextual location data from your enterprise network for delivery to the 911 center.

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Avaya at Verizon’s emergency response simulation

Learn how intelligent public safety solutions work. Look inside as Avaya participates in a complex attack and response...

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Talk with an expert

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