Every business is different. But right now, every business is stepping—if not leaping—into digital communications. That means navigating the big changes that come with cloud, AI, mobility, CX. No matter where you’re heading, our team of experts specialize in making sure you have what you need to get the most positive business outcomes from your investments. And we are always focused on safeguarding the performance and availability of your communications. For right-now projects and future planning, Avaya has you covered from design to deployment to ongoing support and management.
Worldwide network of 4,900 service and technical experts
24/7 service in 16 languages and 42 countries
Services managed in 20 support centers around the globe
We help you define the best communications solution, plan for contingencies, and manage the rollout. You choose the exact services you need, tailored for your business.
When you need experts, we’ll help you strike the right balance between an Avaya-managed and a self-managed environment. Service ranges from release management to full managed services and can be customized to your requirements.
Choose the right level of support for your business. All options deliver continuous, comprehensive, cost-effective support to help ensure maximum system performance, reliability, and availability of your communications.
Tailored, in-depth training gives you a full understanding of your Avaya solutions. Go for online or in-person training while achieving certification in your specialist area. However you learn best, we’re here to show you the way.
Get Implementation Support
Avaya Hybrid Cloud Services provides expert implementation and integration of your new cloud-based software and products.
Achieve More Value
Our worldwide network of experts can help you assess, architect, design, build, and operate your communications infrastructure—now and into the future.
We can educate and assist your business with incorporating many of the APIs and open platforms needed to build the system that works for you.
Operate With Confidence
Our full portfolio of services can take care of you end-to-end. From consulting to deployment to support to full outsourcing, it’s all available in the cloud.
Smooth Sailing At Norwegian Cruise Line With Geo-Redundant Contact Center
NCL deployed Avaya Aura® Call Center Elite for intelligent call routing and capabilities such as call recording.
United Nearshore Operations’ Clients and Customers Benefit through Avaya Private Cloud
Global BPO C3i Solutions Brings the Latest Innovations to the Table