Avaya Cloud Office: All-in-One Cloud Communication

Seamless collaboration across continents, effortless transitions between video calls, team chats, and project updates—these are necessities in today’s hybrid work environment. As offices expand beyond physical walls, the demand for a unified communication platform is critical.

Avaya Cloud Office meets this need with an all-in-one solution that integrates voice, messaging, video, and meetings into a single, streamlined experience. Built to empower businesses of any size, it simplifies communication, enhances flexibility, and lays the groundwork for both productivity and innovation. Whether you’re a growing startup or an established enterprise, Avaya Cloud Office transforms how your teams connect and collaborate.

What is Avaya Cloud Office?

Avaya Cloud Office is a unified communication solution designed to bring simplicity to business communication. Built on the power of the cloud, it integrates voice, messaging, video, and meetings into a single platform accessible from any device, anywhere.

Key Features:

• All-in-One Communication: Call, meet, message, and collaborate through a unified app.
• Ease of Use: Automatic maintenance ensures your platform stays current with minimal disruption.
• App Integration: Seamlessly connects with over 200 business applications, including Salesforce, Microsoft Teams, and more.
• Scalability: Supports businesses of any size, from startups to enterprises.

Avaya Cloud Office Solves Today’s Communication Challenges

Disjointed tools create inefficiencies and drive up costs as organizations juggle multiple communication systems. The rise of remote and hybrid work adds complexity, making seamless communication across dispersed teams increasingly difficult. Legacy systems exacerbate these issues by incurring high administrative and operational expenses.

Avaya Cloud Office addresses these challenges with innovative solutions tailored to modern business needs:

1. All-in-One Unified Communication

• Avaya Cloud Office integrates voice, video, messaging, and meetings into a single app.
• Teams can collaborate effortlessly, transitioning between communication modes on any device.

2. Simplified Administration

• Automatic updates and upgrades eliminate the need for manual intervention, reducing IT workload.
• The platform’s subscription-based model ensures predictable costs and scalability.
• A single-pane-of-glass management portal streamlines administration and analytics.

3. Tailored Cloud Migration

• Provides a smooth transition from traditional telephony to cloud communication with minimal disruption by maintaining compatibility with existing infrastructure.
• Leverages familiar Avaya telephony features, such as advanced call handling and voicemail integration, to ensure a seamless adoption process.

4. Integration and Flexibility

• Connects with over 200 business applications, creating a centralized communication ecosystem.
• Works alongside existing systems, reducing the need for complete system overhauls.

5. Business Continuity and Agility

• Maintains connectivity even during internet outages with mobile apps and 4G/5G support.
• Ensures staff can work from anywhere while staying connected.

Real-World Success: Cardiff Council Case Study

Challenge: Cardiff Council needed to transition 128 schools from disparate legacy telephony systems ahead of the UK’s PSTN switch-off. The council sought a unified solution to ensure business continuity and reduce costs.

Solution: Avaya Cloud Office provided a unified platform for voice, messaging, and video, delivering cost efficiency and ease of administration.

Results:

• Cost Savings: The council projected savings of £350,000 annually, which could be redirected to other essential areas.
• Simplified Management: Centralized billing and analytics reduced administrative overhead.
• Improved Agility: Staff gained the ability to work from anywhere, ensuring continuity even during disruptions.
• Seamless Migration: Transitioned 72 schools (2,500 users) smoothly, with deployment becoming faster as the project progressed.

“From a business continuity perspective, Avaya Cloud Office ticked a lot of boxes.” – Huw David, Operational Manager for ICT Services, Cardiff Council

Key Benefits of Avaya Cloud Office

Whether your organization is transitioning from legacy systems or seeking to enhance hybrid work capabilities, Avaya Cloud Office delivers the tools you need to thrive. As hybrid work becomes the standard, Avaya Cloud Office ensures businesses are prepared for the future.

1. Streamlined Communication

• Unified voice, video, and messaging reduce inefficiencies and enhance collaboration.
• Ensures consistent experiences for both in-office and remote workers.

2. Cost Efficiency

• Subscription-based pricing saves on communication costs while providing economies of scale.
• Simplified billing eliminates repetitive administrative tasks.

3. Enhanced Collaboration

• Real-time messaging, video conferencing, and file sharing foster productivity.
• Improves responsiveness with mobile and app-based access.
• AI-powered meeting recaps automatically generate meeting summaries, action items, and follow-ups.

4. Scalability and Flexibility

• Adapts to the needs of growing organizations and diverse teams.
• Supports businesses of any size, from small startups to large enterprises.

Ready to transform your communication systems?

Talk to an Avaya Expert today to learn more about Avaya Cloud Office.