Forge unbreakable customer connections
The contact center isn’t living up to its potential. Avaya removes silos and unifies experiences securely to remake your contact center into a connection center that strengthens relationships and builds value.
AI finally has its single, universal connector—MCP
Full support for Model Context Protocol (MCP) across our Avaya Infinity platform marks a major leap forward in intelligent orchestration, open integration, and AI-powered customer connections.
Stop drowning in data: How to extract actionable insights
Contact centers generate millions of interactions and terabytes of data, yet most organizations can’t answer basic questions. The data exists, but the intelligence doesn’t. Avaya Infinity, with support for MCP, and Databricks bridges this intelligence gap – smoothing the journey from raw enterprise data to applied intelligence.
- Aggregating data silos from disconnected systems
- Flattening the data across the entire organization, beyond the contact center
- Unifying enterprise data and system actions, eliminating the ‘context blind spot’ required for beyond the contact center intelligence-driven business decisions
Activate enterprise AI with real-time customer context
Avaya Infinity real-time context streams combined with Databricks delta sharing enables enterprises to access dynamic intelligence–from voice of customer product feedback to weather conditions impacting deliveries to parts delay jeopardizing order fulfillment, and beyond–reducing operational latency.
Leverage Avaya Infinity Context as enterprise intelligence
Research suggests that as much as 95% of contact center data remains unanalyzed, taking organizations weeks to months for signals–good and bad–to emerge. With Avaya Infinity:
- Real-time chat and voice signals are analyzed rather than usage drop reports to identify churn
- Immediate customer feedback on products and services, rather than biased, slow, low-response surveys influence product development
- Testimonial signals expressing customer delight quickly trigger an advocacy campaign
One platform. Infinite potential.
Enterprise stability
Accelerate with confidence, tapping trusted technologies from Avaya, the partner of choice for large, complex enterprises.
Extreme agility
Unlock and extend the power of your existing infrastructure investments to stay infinitely adaptable to evolving customer and market demands.
Unlimited flexibility
Innovate in unlimited ways across cloud, on-prem and hybrid environments, selecting and switching among your AI tools of choice with complete freedom.
Rock-solid reliability
Modernize on your terms and timeline, never compromising on the control, extensibility, and security that is essential to enterprise leadership.
"Avaya Infinity™ platform stands out by addressing a critical gap in the market — real-world enterprise migration patterns are neither linear nor straightforward. Avaya’s flexible architecture, combined with strong orchestration capabilities, provides enterprises the agility to support their customers."
Oru Mohiuddin, Research Director,
Enterprise Communications and Collaboration, IDC
Capture the power of intelligent orchestration
Avaya Infinity, now with support for Model Context Protocol (MCP), unifies data and systems to deliver contextual, continuous customer journeys.
Get the advantages of cloud with the security and data sovereignty of on-prem
Deploy one universal, modern architecture and code base.
Infuse omnichannel conversations with AI-driven workflows
Enable fluid interactions across channels, orchestrated with workflow and task automation.
Hyper-personalize experiences for customers and employees
Transform fragmented data into actionable, real-time context for tailored experiences.
Connect and orchestrate without heavy lift integrations
Accelerate enterprise integration, customization, and low-code/no-code workflow creation.
Rapidly adapt with AI-agnostic orchestration
Manage multiple models, balance costs with performance, and implement guardrails.
Avaya Infinity: Driving intelligent orchestration and creating connections
Read the eBookVerint partnership delivers best-in-class CX automation
Verint AI-powered bots augment the capabilities of Avaya Infinity’s low-code workflows for ease of integration, increased automation, and improved customer experience.
- Benefits – achieve greater integration between traditional workforces and AI-powered bots to increase customer connection while reducing overall costs.
- Deployment – add bots to your existing on-prem, cloud, or hybrid environment to quickly take advantage of AI innovation.
- Success – our 20+ year strategic partnership, served up as a single vendor strategy, has been a formula for success for our joint customers.
See Avaya Infinity in action—Choose your demo:
- Product tour
- Live demo series
- Custom demo
Take a self-guided tour
Experience Avaya Infinity first-hand with an interactive tour from the perspective of a customer, agent, and administrator. Explore fluid channel interactions and low-code workflows at your own pace.
Register for our live demos
Dive deep into the next generation of customer experience with our live demo series. Learn how to modernize your contact center and elevate your CX with the Avaya Infinity platform.
Request a personalized demo
Get a demo tailored to your specific business needs and see your unique solutions in action. An Avaya specialist will show you how totransform your contact center into a hub of authentic connection.
The action-ready AI agent built with MCP
This demo of Avaya Infinity showcases the powerful convergence of agentic AI with Model Context Protocol (MCP) that allows organizations to dynamically engage their customers and deliver hyper personalization.
Reimagine your contact center with Avaya Infinity, now with support for MCP
Ready to enhance your customer experience?
Request a demo