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At Avaya, we take great care in collecting, processing, and safeguarding all personal data.
Explore general privacy statement
Sources of Personal Data
Types of Personal Data We Collect
How We Use Personal Data
How We Disclose Personal Data
Your Data Protection Rights
Cookies and Other Tracking Technologies
Data Security and Data Retention
International data transfers
Interpretation of this Statement
Supplemental Information for California Residents
Supplemental information for the EEA, Switzerland and the UK
This General Privacy Statement (“Statement”) describes how Avaya LLC (350 Mt. Kemble Avenue, Morristown, NJ 07960, USA), and its subsidiaries / affiliates (collectively, "Company" "us," "we," or "our") collects, uses, discloses, and stores your information in certain contexts. We primarily handle Personal Data (as defined below) as a “Processor” or “Service Provider” to provide services on behalf of our business customers. We handle only limited Personal Data as a “Controller,” such as information about our business customers’, channel partners’, prospects’ and supplier’s personnel and other persons interacting with us that we collect through our websites, social media accounts, and mobile applications (collectively, our “Digital Properties”), events (including in-person), competitions and other promotions and through other online and offline interactions including email communication (for example, if you negotiate a contract on behalf of one our client companies, which you represent) or that we may need to process for licensing purposes. This Statement applies to Personal Data that we handle as a Controller. We will provide you with additional privacy statement(s) where necessary.
When we handle Personal Data on behalf of and under instructions of our business customers (as their Processor or Service Provider), we are bound by contractual obligations and this Statement does not apply. We do not control and are not responsible for our customers’ privacy and data collection practices. This Statement also does not apply to job applicants or our personnel.
Changes: We may update this Statement from time to time. Any updated Statement will be effective when posted. Please check this Statement periodically for updates. If any of the changes are unacceptable to you, please stop interacting with us. When required under applicable law, we will notify you of any changes to this Statement by posting an update on the Digital Properties.
“Personal Data” is any information relating to an identified or identifiable natural person and in some jurisdictions, information relating to an identified or identifiable household.
We collect Personal Data about you from the following sources:
We may combine and use information and make inferences from information that we receive from the various sources described in this Statement, including third party sources. We use and disclose the combined information and inferences for the purposes identified below.
Depending on your interaction with Avaya, we may collect the following types of Personal Data:
We may use Personal Data for the following purposes:
We may use anonymized, de-identified, or aggregated information for any purpose permitted by law.
We may disclose Personal Data to third parties, including to the categories of recipients described below:
Where recipients use your Personal Data for their own purposes independently from us, we are not responsible for their privacy practices or personal data processing policies. Please consult the privacy statements of those third-parties for details on their practices.
Depending on the applicable data protection laws, you may have various rights, such as: right of access, right to rectification, restriction of processing, right to erasure (right to be forgotten), right to data portability, object to the processing, right not to be subject to an automated individual decision making, right to withdraw your consent etc. When exercising your rights please note that we may request specific information from you to enable us to confirm your identity so we can fulfil your rights. Please also note that your rights are not absolute and might be subject to certain limitations prescribed by law. To exercise your privacy right, please contact the Avaya Global Privacy Office (for contact details please see Section 12 below).
If you have a complaint about privacy practices at Avaya, please contact the Avaya Global Privacy Office (for contact details please see Section 12 below). You may also lodge a complaint with respective supervisory authority and/or bring proceedings before a court of competent jurisdiction in accordance with the applicable data protection laws.
We may collect technical information from and about your device (such as your browser type, operating system, IP address, and domain name) via cookies and other tracking technologies. Please see our Website Cookie Statement for more details.
We maintain reasonable security procedures and technical and organizational measures to protect your Personal Data against accidental or unlawful destruction, loss, disclosure or use.
Your Personal Data will be retained as long as necessary to fulfill the purposes we have outlined above unless we are required to do otherwise by applicable law. This includes retaining your Personal Data to provide you or your company with the products or services requested and interact with you; maintain our business relationship with you or your company; improve our business over time; ensure the ongoing legality, safety and security of our services and relationships; or otherwise in accordance with our internal retention procedures. Once you or your company has terminated your relationship with us, we may retain your Personal Data in our systems and records in order to ensure adequate fulfillment of surviving provisions in terminated contracts or for other legitimate business purposes, such as to enable easier future user onboarding, in order to demonstrate our business practices and contractual obligations, or to provide you with information about our products and services in case of interest. If you would like to know more about the retention periods applicable to your Personal Data, you can contact us using details provided in Section 12 below.
Avaya reserves the right to process personal data globally and share it with recipient listed in Section 4, therefore, personal data that you submit to us / we process may be transferred to countries outside of your country/region. In such event Avaya will ensure that the export of your personal data is adequately protected under applicable laws and regulations.
Internal transfers of personal data between Avaya affiliates/subsidiaries will be governed by Avaya Binding Corporate Rules.
Our Digital Properties are intended for individuals 18 years of age and older. The Digital Properties are not directed at, marketed to, nor intended for, children under 18 years of age. As a general rule, we do not knowingly collect any information, including Personal Data, from children under 18 years of age. If you believe that we have inadvertently collected Personal Data from a child under the age of 18, please contact us at the address in Section 12 below, and we will take prompt steps to delete the information.
Our Digital Properties may contain links to external sites or other online services that we do not control, including those embedded in third party advertisements or sponsor information. We are not responsible for the privacy practices or data collection policies of such third-party services. Please consult the privacy statements of those third-party services for details on their practices.
Any interpretation of this Statement will be done by the Avaya Global Privacy Officer. This Statement does not create or confer upon any individual any rights or impose upon Avaya any obligations outside of, or in addition to, any rights or obligations imposed by the privacy laws applicable to such individual's Personal Data. Should there be, in a specific case, any inconsistency between this website privacy statement and such privacy laws, this Statement shall be interpreted to comply with such privacy laws.
If you have questions regarding this Statement or how the Company uses your Personal Data, please contact the Avaya Global Privacy Office.
California residents may have the following rights concerning collection, use, sharing, and deletion of Personal Data:
California residents may exercise the Right to Know, the Right to Delete, and the Right to Correct via our web-form, by emailing us at firstname.lastname@example.org, or by calling us at +1-800-213-9919 and leaving a voice mail.
Verification: In order to process rights requests, we may need to obtain information to locate you in our records or verify your identity depending on the nature of the request. In most cases, we will collect some or all of the following data elements: first and last name, email address, and telephone number. In some cases, we may request different or additional information, including a signed declaration that you are who you say you are. We will inform you if we need such information.
Authorized Agents: Authorized agents may exercise rights on behalf of you by submitting a request via email@example.com and indicating that they are submitting the request as an agent. We may require the agent to demonstrate authority to act on behalf of you by providing signed permission from you. We may also require you to verify your own identity directly with us or to directly confirm with us that you provided the authorized agent permission to submit the request.
Timing: We will respond to Right to Delete, Right to Correct, and Right to Know requests within 45 days unless we need more time, in which case we will notify you and may take up to 90 days total to respond to your request.
In addition to the disclosures in the Sections above, this Section provides supplemental information about how we process Personal Data.
Disclosure of Personal Data
Although we have not "sold" Personal Data for money in the past 12 months, we engage in routine practices with our Digital Properties involving third parties that could be considered a "sale" or “sharing” as defined under California law.
Below please find a chart detailing the categories of Personal Data we have sold, shared, or disclosed and the categories of third parties with whom each category was sold, shared, or disclosed in the past 12 months:
Categories of Personal Data We Collect
Categories of Third Parties With Whom We Disclose Personal Data for a Business or Commercial Purpose
Categories of Third Parties to Whom Personal Data is Sold or Shared
Identifiers (Section 2.A)
Personal information subject to the California Customer Records Act (Section 2.B)
Characteristics of protected classifications under California or federal law (Section 2.C)
Commercial information (Section 2.D)
Internet or other electronic network activity (Section 2.E)
Geolocation data (Section 2.F)
Audio, electronic, visual, olfactory, or similar information (Section 2.G)
Professional or employment-related information (Section 2.H)
Inferences (Section 2.I)
For more information about financial incentives we may offer, please see here.
The following terms supplement the above disclosures with respect to our processing of European Economic Area (i.e., European Union Member States, Iceland, Liechtenstein and Norway) (“EEA”), Swiss and UK Personal Data. To the extent applicable, in the event of any conflict or inconsistency between the other parts of the Statement and the terms of this Section 14, this Section 14 shall govern and prevail with regards to the processing of EEA, Swiss and UK Personal Data.
Unless otherwise specified, the entity responsible for the processing of your Personal Data and acting as the controller is the Avaya Group entity with which you have a primary relationship, such as the entity that entered into the sales, service, or supply contract with you, the entity that provided you with marketing or promotional materials and communications, the entity in the country for which we created a local website, or the entity whose representatives you have been communicating with.
Legal Bases for Processing
We rely on the following legal grounds for the collection, use, and other processing of your Personal Data:
A. Processing Purpose: To provide you or your company with products and services.
B. Processing Purpose: For our internal business purposes.
C. Processing Purpose: For our internal research and product improvement purposes.
D. Processing Purpose: For legal, safety or security reasons.
E. Processing Purpose: In connection with a corporate transaction.
F. Processing Purpose: For marketing.
Under the conditions set by applicable data protection laws, you may exercise certain rights regarding your Personal Data.
International Transfers of Personal Data
Due to the global nature of our operations, some of the recipients mentioned in Section 4 of the Statement may be located in countries outside the EEA, Switzerland or the UK that do not provide an adequate level of data protection as defined by data protection laws in the EEA, Switzerland and the UK. Certain third countries, such as Canada, Republic of Korea and Japan, have been officially recognized by the European Commission and UK Secretary of State as providing an adequate level of protection. International transfers of Personal data (i) within Avaya Group entities are subject to the Avaya Binding Corporate Rules (Controller Policy) and (ii) to third parties located in third countries that do not provide an adequate level of data protection are subject to acceptable data transfer mechanism, such as the European Union and/or the United Kingdom Standard Contractual Clauses (for Switzerland in conjunction with the necessary amendments), or any other valid data transfer mechanism issued by the European Economic Area, Switzerland or the United Kingdom authorities. The group-external recipients of Personal Data in scope of the Swiss Data Protection Act are located in Argentina, the United States of America, Belarus, India and Colombia.
Last updated: 19 December 2023