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Morristown, NJ – May 28, 2024 – Avaya, the leader in enterprise CX, today announced its continued investment in wider industry conversations with its upcoming presence at this year’s Customer Contact Week 2024, part of the world’s largest customer contact event series, Customer Contact Week Executive Exchange™. The conference is scheduled from June 3-6 at Caesar’s Forum in Las Vegas, Nevada. This year’s program focuses on the issues and trends that have emerged over the past year, providing tools and solutions needed to finish 2024 strong and plan for 2025.
Avaya’s fireside chat will feature its customers in a panel-style conversation about agent wellness and the overall agent experience, providing tangible insights from real-world use cases. CCW attendees will walk away with a better understanding of an agent’s role in contact center customer experiences, and actionable strategies to improve agent experiences through innovation, the implementation of AI, and other emerging technologies. The fireside chat will take place on Wednesday, June 5 at 2:45 p.m. PDT. Additionally, Avaya is set to host a client case study on Thursday, June 6 at 1:45 p.m. PDT.
“Avaya aims to integrate customer experience (CX) and employee experience (EX) within a dynamic ecosystem engineered to easily scale as an organization grows. Our solutions achieve this, while empowering connected employees, enabling AI automation and orchestration, and driving innovation without disruption,” said Omar Javaid, CPO of Avaya. “Contact center agents play a critical role in delivering these experiences, and we are excited to join customers and industry leaders at CCW to unpack the nuances of the agent experience, and how organizations can improve all aspects of it for improved CX outputs and business growth.”
During the event, attendees can visit Avaya at its booth located at Pavillion 5, Caesar’s Forum, where their experts will host demonstrations on how AI technology is automating contact centers to elevate Customer Experience to the highest level yet. Demonstrations will cover the following:
The CCW Executive Exchange Series is an exclusive series of gatherings for key decision-makers. Attendees are business leaders who influence CX and customer contact operations at the strategic level with an active need for solutions, and the unique event format fosters highly interactive sessions and true peer-level benchmarking opportunities for senior executives.
To register for attendance, visit CCW’s registration page and use promo code AVAYA_CCW to get 20% off your CCW PASS. Learn more and schedule one-on-one time with Avaya, and meet us at: Pavilion 5 Caesar’s Forum, Las Vegas during booth Hours: Wednesday, June 5 10:00 AM-7:00 PM and Thursday, June 6 10:00 AM-3:00 PM.
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Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.
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Source: Avaya Newsroom