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Avaya’s CEO Alan Masarek to Deliver ITEXPO 2024 Keynote: Deciphering the Right Innovation Language for the Boardroom

Avaya Executives also Featured in Presentations Focusing on Balancing AI with Better Employee Engagement, Improving Contact Center Agent Experiences, and the Future of Work in the Contact Center

FORT LAUDERDALE, Florida & MORRISTOWN, New Jersey – February 12, 2024 – Avaya, a global leader in customer experience solutions, continues to invest and anchor itself in wider industry conversations with its upcoming speaking engagements at this year’s 25th edition of ITEXPO 2024, one of the largest and longest-running technology events. The technology conference is scheduled from February 13-15 at the Broward County Convention Center in Fort Lauderdale, Florida.

Avaya CEO Alan Masarek’s ITExpo keynote will highlight a pivotal gap in communication between the business-results focus of CEO’s and boards of directors and the tech priorities of IT leaders, to help ITEXPO attendees understand how to better and more successfully communicate innovation projects with senior leaders, and how companies can correctly tie innovation investments to company financial results. The keynote session will take place on Wednesday, Feb. 14 at 2:30 p.m. ET in the Floridian ballroom.

“Understanding the critical balance between innovation and operational priorities is essential in today’s landscape, and I look forward to sharing practical insights on how to best position the critical role IT investments can make toward improved business performance,” said Alan Masarek, CEO of Avaya. “In today’s experience economy, customer experience will be how brands grow, differentiate, and win, and Avaya can offer perspectives that can help CX practitioners and leaders get on the path to consuming AI-power innovation with faster time to value.”

In addition to the Avaya keynote, Global Vice Presidents Jay Patel (Product Management) and Susan Terry (Portfolio Maximization) will be participating in three on-stage panels on Feb. 14 in conversations with fellow industry leaders. Patel will participate in two sessions: “Finding the balance with AI for better employee engagement” at 9:00 a.m. (West building) room 209B, and “How successful companies improve agent experience” at 10:00 a.m. ET (West building) room 209A. Terry’s discussion will explore the future of work with a spotlight on contact center agents as their unsung heroes, at 10:00 a.m. ET (West building) room 209B.

ITExpo brings communications and technology professionals together across the entire ecosystem: Enterprise and SMB telecom and IT executives, small business owners, MSP and Channel C-level executives and business owners, service provider/carrier engineers and network executives, and industry suppliers and solutions providers.

To register for attendance, visit ITEXPO’s registration page.

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About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at





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Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA. 

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Source: Avaya Newsroom

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