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Nice inContact Named Key Players in Fast-Growing CCaaS Market

See who else made the list and how big CCaaS is expected to grow.

Avaya, Nice inContact and Microsoft are some of the companies impacted by a pending spike in the CCaaS market. Contact-center-as-a-service sales revenue should top $17.1 billion by 2030; that’s a compound annual growth rate (CAGR) of more than 18%. These are the findings from a new report by Grand View Research.


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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