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Avaya gives you the freedom to bring extraordinary experiences to your enterprise without compromise.
Deliver better communications without disrupting your current solutions. Avaya lets you keep what’s working and add what’s needed. Set your timeline, move at your pace, and launch the unique capabilities that can move your business forward.
Nothing matters more to your business than customer experience. Revolutionize yours with Avaya’s cloud contact center solution. Digital channels, AI virtual agents, workflow automation, and actionable insights—all designed to empower your team so you can deliver experiences that nurture more meaningful customer relationships.
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Atento constantly boosts customer satisfaction and agent productivity with always learning AI that takes customer conversations from recordings to actionable insights.
At Johns Hopkins Healthcare System, personalized service begins with a rep who already knows which patient is calling and has their health history ready on screen.
For DIRECTV in Latin America, keeping communications available at 99.95% and scaling up capacity for special events is just the start of its ongoing digital transformation.
Clemson University develops an online experiential course that's even more successful than its traditional in-person counterpart, netting the school an Education Hero of the Year award.
Denim brand G-Star loves their makeover from a traditional phone system to an easy-care, feature-rich, cloud-based, full-on collaboration solution.
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Creating better experiences for both customers and staff
Going hybrid—cloud and on-premises for your best CX
Understanding CCaaS - Contact Center as a service
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