When your systems don't talk, patients pay the price

How AI orchestration and new protocols like MCP are helping to reduce the burden of administrative costs in the U.S. healthcare system.

InFlow Executive Brief: "Orchestrating a connected patient experience is driving better outcomes in healthcare"

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https://www.avaya.com/en/registration/inflow-brief-mcp-a2a-connected-patient-healthcare-ty/ 26GLO_AMCP_DAD_INFHLTH 26GLO_AMCP_DAD_INFHLTH When your systems don't talk, patients pay the price https://www.avaya.com/en/documents/orchestrating-a-connected-patient-experience.pdf Thanks for downloading the executive brief, "Orchestrating a Connected Patient Experience is Driving Better Outcomes in Healthcare." We hope its insights on giving valuable time back to your care teams are helpful for your planning. Enjoy the read! /content/dam/aem-avaya-portal/en_us/registration/avaya-infinity-mcp-healthcare-executive-brief-1440x535.jpg Research Infinity Here is your Healthcare Orchestration guide Access the brief here Download now
Orchestrating a Connected Patient Experience is Driving Better Outcomes in Healthcare

The U.S. healthcare system loses an estimated $687 billion annually to administrative complexity. But the real cost isn't just financial—it's measured in clinician burnout and fragmented patient care. Today, physicians spend nearly 2 hours on administrative tasks for every 1 hour of direct patient care.

Disconnected systems force patients to bridge the gaps between specialists, pharmacies, and billing departments. When data doesn't flow, diagnoses slow down, and preventable readmissions rise—costing hospitals millions in penalties.

A new vision for healthcare operations is emerging.
Download this guide to learn how Intelligent Orchestration platforms are using advanced protocols—like Model Context Protocol (MCP) and Agent-to-Agent (A2A)—to create a "digital care team" that unifies patient data and automates complex workflows without compromising HIPAA compliance.

Key Takeaways:

  • The 2:1 burnout ratio: strategies to reduce the administrative burden that is driving clinicians out of the workforce.
  • Defining MCP & A2A: a non-technical explanation of how these new protocols allow AI agents to "talk" to each other to solve billing and scheduling issues instantly.
  • From reactive to proactive: case study examples of how connecting transit data with clinical history can prevent missed appointments and emergency room visits.
  • The readmission cure: how a 360-degree patient view directly combats the $350M in readmission penalties facing hospitals in 2025.