Avaya Cloud Office Features

Avaya Cloud Office is a cloud-based communications system with enterprise grade voice, video, IM/messaging, meetings, conferencing and collaboration. With Avaya Cloud Office you can easily connect all your workers, whether in the office, mobile, or remote to a single system regardless of their location.

Avaya Cloud Office is available in 15 billing countries:

• North America: USA, Canada
• Europe: UK, Ireland, Portugal, Spain, France, Germany, Belgium, Netherlands, Austria, Italy, Switzerland
• Asia Pacific: Australia, Singapore

Subscribe to Avaya Cloud Office in one of the above billing countries and you can extend your global reach to over 40 countries with the Global Office feature. Get the same great all-in-one calling, meeting, and messaging solution, all on a single global bill, in your billing country currency. Plus, you can establish virtual numbers, either local or toll-free, for incoming calls in over 100 countries.

One solution for all your communications needs: No onsite PBX hardware to install or maintain—you use it, we manage it for you. Connect your office, remote, and mobile workers to a single system. Never miss a call. And, collaborate from anywhere on any device.

Yes. Avaya Cloud Office uses encryption to safeguard your day-to-day business communication to ensure secure voice between endpoints on the network, including desk phones, conference phones, and the Avaya Cloud Office mobile app and desktop app. Other security features include number masking and STIR/SHAKEN standards to mitigate RoboCalls. 

Avaya Cloud Office includes AI capabilities to assist you with everyday tasks on every channel: 

• Voice: AI Assistant will transcribe your voice calls and glean out key action items and decisions made from the conversation. 
• Meetings: Review meeting summaries, highlights, transcripts, and closed captions for every video meeting you record. 
• Messaging: Use AI Assistant to polish your messages, summarize threads, and translate messages into six languages. 

These capabilities are currently only available in the U.S. Review the pricing page for more AI capability details.

Avaya Cloud Office delivers a rich set of features for everyday internal or external business communications. View the features available by package tier on the Pricing page.

The Avaya J100 Series IP Phones (J139, J159, J179, J189, and J100 Expansion Module) and the Avaya Conference Phone B199 are supported.  

Yes. All Avaya Cloud Office customers can use the mobile app at no additional cost. The app provides access to your entire Avaya Cloud Office communication solution. The app is downloadable from the iOS App Store and the Google Play Store. 

Your account and phone number are activated immediately, and your phones will arrive in 5-7 business days, depending on the shipping method.

Avaya Cloud Office gives you the ability to create reports with historical call data, such as inbound and outbound call volume, total number of calls, information about missed/answered calls, average calls per day/per user, times, and more.

These courses are available for Avaya Cloud Office Customer Administrators:

64010W – Introducing Avaya Cloud Office Service Web (30 mins)

64020W – Administering Avaya Cloud Office (60-90 mins)