Website Privacy Statement
“Avaya is solving the challenges of digital transformation with innovative solutions that deliver world-class experiences and safeguard your personal data.”
Senior Vice President, Corporate Strategy and Development
Website Privacy Statement
Your privacy is important to Avaya. We have prepared this website privacy statement ("Website Privacy Statement") to disclose how Avaya Inc. (4655 Great America Parkway, Santa Clara, CA 95054-1233, USA) and its worldwide affiliates / subsidiaries (collectively “Avaya”) process personal information about individuals (i.e., data that identifies or may be used to identify an individual) ("Personal Data"), including: (i) what type of Personal Data is gathered and tracked; (ii) for what purposes Personal Data is used; (iii) with whom Personal Data is shared; (iv) what choices regarding collected Personal Data individuals have; (v) how individuals can access and update this information, etc.
This Website Privacy Statement covers our main website www.avaya.com and certain other websites directly linking into this Website Privacy Statement (“Website”) to the extent such websites do not have their own privacy statements. Additional information on the processing of Personal Data may be disclosed in the notice provided to you prior to Personal Data collection. By using our Website you are accepting the privacy practices described in this Website Privacy Statement.
Processing of Personal Data
In order to conduct global business in this increasingly electronic economy, the collection and use of Personal Data is often necessary and desirable for businesses and individuals involved. It is Avaya's goal to balance the benefits of our and our customers' business with the right of individuals as regards their Personal Data.
For What Purposes May Personal Data Be Collected Through the Website?
Personal Data collected through our Website will be used for the purpose(s) identified in the notice to you prior to Personal Data collection or, otherwise, as permitted by applicable law. In the event you receive no specific prior notice, Personal Data may be used by Avaya for multiple reasonable purposes, such as (to the extent permitted by applicable law):
- to operate and maintain our Website;
- to authenticate users of our Website (this includes account registration);
- to understand your needs and preferences and to assess your level of satisfaction with the Website;
- to communicate with you about the Website;
- to access, store and analyse your information so that you may enjoy the Website;
- to evaluate the performance and safety of our Website;
- to prevent and detect fraud or misuse of the Website;
- to maintain internal records;
- to send marketing communications and newsletters;
- to register for a seminar or webinar (or the like);
- to participate in an online survey;
- to register for membership programs;
- to support recruitment inquiries;
- to participate in discussion groups or forums;
- to customize advertising and content;
- to purchase products and / or services available on our Website;
- to follow up on any questions and requests for assistance or information;
- to comply with legal requirements;
- to operate our business.
What Personal Data May Be Collected Through the Website?
The Personal Data you voluntarily provide us through this Website may include your name, contact information (e.g., company, title / position, email address, phone number, physical address, etc.), connection data (e.g., IP address, operating system, internet service provider, browser, referring website, general geographic location, etc.), payment data (e.g., payment card details or bank account details) and metadata derived thereof, etc. If you provide Avaya with any third party's Personal Data, you confirm that you have such third party's explicit permission to do so. Avaya and its sub-contractors (sub-processors) may combine the Personal Data collected from you with information obtained from other sources for the purposes of improving its overall accuracy and / or completeness and tailoring the Website for you or for other commercially reasonable purposes to the extent allowed by applicable laws.
In What Way Personal Data May Be Processed?
Processing of Personal Data may include using, storing, recording, transferring, adapting, summarizing, amending, sharing, anonymizing and destroying Personal Data as necessary under the circumstances or as otherwise required by applicable law. Once you register with Avaya and / or use our Website, we will be processing some of your Personal Data.
For How Long Personal Data Will Be Retained?
We will retain and use your Personal Data as required to accomplish the purposes for which it was collected or as necessary to resolve disputes, enforce contracts and / or comply with our legal obligations.
Security of Personal Data
The security of your Personal Data is very important to us and we take it seriously. Avaya has implemented and will maintain technical and organizational security measures that are appropriate with respect to the nature of Personal Data which is collected and processed through this Website. Avaya will ensure a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of natural persons.
Sharing of Personal Data
Information collected via this Website may be shared with Avaya affiliates / subsidiaries for the purposes identified in this Website Privacy Statement. To ensure such transfers of Personal Data within Avaya affiliates / subsidiaries are safeguarded legally, Avaya will comply with applicable legislation on international data transfers and implement the appropriate safeguards to enable such transfers, such as Binding Corporate Rules.
With External Sub-processors
We may disclose your Personal data to our sub-processors (sub-contractors) who assist us in providing the services we offer, such as, for example, in fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks. Our sub-processors (sub-contractors) will only use your information to the extent necessary to perform their functions.
Specific Disclosure Rules
Avaya may also disclose certain Personal Data to third parties in other special instances, including: (i) as required to do so by law, such as to comply with a court order or similar legal process; (ii) when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others or defend against legal claims; (iii) for the purposes of prevention of fraud or other crime; (iv) in connection with or during negotiation of any merger, acquisition, sale of all or a portion of our assets, financing, liquidation, reorganization; and (v) in aggregated and / or anonymized form which can no longer be used to identify you.
International Data Transfers
Information that you submit to us via the Website may be transferred to countries outside your country / region. By way of example, this may happen if you are a resident of the European Economic Area (“EEA”) and one or more of our servers are from time to time located in a country outside the EEA or one of our service providers is located in a country outside the EEA. If you make contact with any business featured on our Website, your details may be transferred outside the EEA. If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected.
Internal transfers of Personal Data between Avaya affiliates / subsidiaries will be governed by Avaya Binding Corporate Rules. If Avaya transfers Personal Data originating from the EEA to third party sub-processors (i.e., Avaya sub-contractors that are not Avaya affiliates / subsidiaries) located in countries outside the EEA that have not received a binding adequacy decision by the European Commission, such transfers shall comply with appropriate transfer mechanisms that provide an adequate level of protection in compliance with GDPR.
For Personal Data originating outside of the EEA, Avaya will also implement appropriate safeguards to protect such data adequately and comply with applicable privacy legislation.
Data Breach Notification
We employ stringent security standards with a view to protecting your Personal Data. Depending on the jurisdiction applicable, we may be obliged by law to inform you and / or relevant data protection authorities about breaches of security in our IT network which may affect your Personal Data. Where legally required and possible, we will notify you (e.g., by sending an email, or otherwise contacting you) and / or display a notice on our Website in case of such a breach.
Cookies and Other Similar Technologies
Information obtained from cookies and other similar technologies is used for better understanding and improving the effectiveness, performance, and usability of the Website and help tailor content for you on our Website. "Cookies" are small files that our Website places on user’s device internet browser for identification purposes. Cookies are used to better serve the visitor when he returns to the website which has implemented them (note that cookies cannot read data of user’s device hard drive). For more information regarding cookies and other tracking technologies that may be used on the Website please review the Avaya Website Cookie Statement.
Data Subject’s Rights
To access and use our Website we may request Personal Data from you. If you do not submit the requested Personal Data, you may not have access to certain parts of the Website and / or may not use the concerned services.
Depending on the applicable data protection laws and when Avaya is considered as a "data controller", you may exercise your rights of access to Personal Data and request rectifications, deletions and / or copies of your Personal Data. When requesting access to your Personal Data, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the Personal Data which we hold about you. Please also note that your right to access the Personal Data that we hold about you is not absolute. Personal Data may have been destroyed, erased or made anonymous in accordance with our obligations and practices, or there may be instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the Personal Data that we hold about you (e.g., when Avaya acts as a “data processor” on behalf of its customer - in the latter case Avaya will help its customer to comply with legitimate data subjects’ rights requests).
Where your consent was required for our collection, use or disclosure of your Personal Data, you may at any time withdraw your consent without affecting the lawfulness of processing based on such consent before its withdrawal. All communications with respect to such withdrawal or variation of consent should be in writing.
For detailed information regarding data subjects’ rights procedure please review the Avaya Binding Corporate Rules: Controller Policy. If you would like to exercise your rights detailed in this section or require assistance in preparing your request, please contact Avaya Global Privacy Office at email@example.com.
On our Website we may collect Personal Data from you for the purpose of executing and maintaining our contractual relationship. This may include your Personal Data, such as your name, title, contact details (e.g., phone number and email address), payment details (e.g., payment card details or bank account details), delivery address, etc. At the point of the conclusion of a contract we set up a customer account in our management systems, which will hold all the information collected. During the contractual relationship information such as invoices, payment information and orders will be added to the customer account. We use this information to deliver the requested products / services, as well as for billing purposes and to handle payments or resolve disputes.
Payment Card Data
Avaya may need payment card information (e.g., your name, payment card details or bank account details, etc.) in order to process payment for certain products and services. This information will also be handled by our payment service providers that abide by the necessary strict security requirements such as the Payment Card Industry Data Security Standard (“PCI DSS”).
Linked External Content
Avaya may include selected links, content or resources (collectively “Content”) within our Website. Avaya regularly checks the Content before linking it, but we do not have control over the Content. Avaya is, therefore, not responsible for the Content and encourages you to review those third party privacy policies when accessing the Content.
Forums and Chat Rooms
If you participate in Avaya-run discussion forums or contact our support service via a chat service online interface or email, we will ask you for additional information (which may include your Personal Data) such as your forum moniker, name, e-mail, phone number, company you represent, the device you are using or the technical issue you are experiencing, etc. Avaya stores such content to run the forums, chat rooms and to process your query. Please note that content you post in public forums and / or chat rooms is open for anyone to see and Avaya is not responsible for the Personal Data or any other information you choose to submit in these forums / chat rooms.
Avaya is sensitive to the protection of the interests of children, but at the same time we believe that parents have the ultimate responsibility to supervise their children's online activities. We urge parents to discuss the online release and protection of Personal Data with their children. Whenever we request Personal Data from a child, we will also ask for a parent's e-mail address so that we can notify the parent that we have received Personal Data from the child. Parents may have the right to review Personal Data we have collected from their child by following the procedures for data access set out in the "Data Subject’s Rights" section of this Website Privacy Statement.
Tell a Friend
If you choose to use our referral service to tell a friend about our Website, you represent that you have the third party's permission to do so. In turn, we will ask you for your friend's name along with an e-mail address or other relevant information and automatically send your friend a one-time e-mail inviting him or her to visit the Website.
Selecting Your Communication Preferences
You can tell us not to contact you with updates and information regarding our solutions either at the point such information is collected, (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. If you need help with exercising this right, please contact Avaya Privacy Office at firstname.lastname@example.org. Please be sure to include your name, email address, and specific, relevant information about the material you no longer wish to receive.
If you have a complaint about privacy practices at Avaya, please contact Avaya Global Privacy Office (either by email at email@example.com or by postal mail at Avaya Global Privacy Office, Avaya UK, Building 1000, Cathedral Square, Cathedral Hill, Guildford, Surrey GU2 7YL, United Kingdom), which will take reasonable endeavours to work with you to attempt to resolve your complaint. You may also lodge a complaint with respective supervisory authority (you can find contact details of your local data protection supervisory authorities within the European Union here) and / or bring proceedings before a court of competent jurisdiction in accordance with the applicable data protection laws. Please review our Binding Corporate Rules Policies for detailed information regarding complaint-handling procedure at Avaya.
Website Privacy Statement Update Procedure
We reserve the right to amend or change this Website Privacy Statement at any time, so please review it frequently. If we change this Website Privacy Statement, we will post the revised version, with an updated revision date. By continuing to use our Website after such revisions are in effect, you accept and agree to the revisions.
Interpretation of This Website Privacy Statement
Any interpretation of this Website Privacy Statement will be done by the Avaya Global Privacy Officer. This Website Privacy Statement does not create or confer upon any individual any rights or impose upon Avaya any obligations outside of, or in addition to, any rights or obligations imposed by the privacy laws applicable to such individual's Personal Data. Should there be, in a specific case, any inconsistency between this Website Privacy Statement and such privacy laws, this Website Privacy Statement shall be interpreted to comply with such privacy laws.
Further Information and Contact Details of Avaya Privacy Officers
If you have any questions about this Website Privacy Statement or concerns about how we manage your Personal Data collected through the Website, please contact Avaya Global Privacy Office at firstname.lastname@example.org.
Alternatively, you can contact the Avaya Global Privacy Officer, Koldo Loidi (who can be reached at email@example.com or by postal mail Avaya UK, Building 1000, Cathedral Square, Cathedral Hill, Guildford, Surrey GU2 7YL, United Kingdom) or the Avaya Privacy Officer for Germany, Niklas Potthoff (who can be reached at firstname.lastname@example.org or by postal mail Avaya Deutschland GmbH, Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany).
Revised: April 2018.
 For more information about these entities, please go to the regulatory pages of each country.