Under Pressure to Deliver Services More Efficiently, Federal Agencies Turn to AI

Federal government agencies are under pressure to deliver vital services to constituents more efficiently and with the same customer-centricity that these stakeholders are used to experiencing from retailers and service providers. While, in the past, it’s been difficult for federal government agencies to even consider delivering this level of service in contact centers and other frontline customer environments, the focus on integrating AI into service delivery is poised to be a game changer.  Read the full article here.