Avaya intelligently augments CX role with AI-based ‘Virtual Operations Manager’

Avaya has demonstrated its vision for the future of customer experience orchestrated by AI. Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept demonstrated how human and artificial intelligence collaboration can fundamentally alter the way customer experience is managed at the contact centre level. The showcase, built on the Avaya Experience Platform, unifies contact centre data and operations to provide centralised insights and boost performance with a virtual contact centre operations manager advising, and acting on behalf of, contact centre leaders.

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