AI-enabled contact center platforms redefine government interactions

Federal government agencies are under immense pressure to deliver fast, seamless contact center experiences as nearly 30% of U.S. citizens prefer to interact with government services through a contact center. However, they often hit major roadblocks. Issues like long wait times, delayed responses and complex processes are all too common. Not to mention, many government systems are on-premise or in the process of being upgraded to keep up with the ever-changing needs and expectations of citizens, subsequently minimizing the availability of resources. 

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