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AI Customer Service in 2024: Balancing AI Adoption & Human Interaction
AI customer experience refers to the integration of artificial intelligence technologies into customer service and support processes to enhance the overall customer journey. It involves using AI-driven solutions, such as customer support chatbots, virtual assistants, predictive analytics tools, and personalized recommendations to provide...
Read more on the Techopedia website.
About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
Learn more at https://www.avaya.com.