What’s the Direction for Omnichannel and Cloud Migration?

This week’s Avaya Engage marked the first iteration of the event since the vendor both entered and exited bankruptcy earlier this year, emerging with a much-improved financial outlook. At Engage, company officials naturally offered plenty of optimism as well as vision of where they go next. One perspective on the future came from three customers Avaya brought to the stage to discuss where they see their customer experience (CX) and cloud strategies headed...

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