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Why Do I Love AI in the Contact Center? Let Me Count the Ways
Did you know: The contact center is the single most impactful place an organization can implement AI. Here’s why more and more contact centers are incorporating AI in their customer experience planning.
Your contact center serves as a key gateway through which customers interact with your brand, so you want to ensure that each customer’s interaction is smooth, fast, and informative. They should not only achieve their desired outcomes but have a positive experience along the way – one that makes them want to come back.
Read more on CIO.com.
About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
Learn more at https://www.avaya.com.