ZKast with Karen Hardy of Avaya

Zeus Kerravala, host of ZKast, sits down with Avaya Global Vice President of Products, Karen Hardy. This in-person interview is conducted at the Avaya Experience Center in NYC. Karen and Zeus discuss:

• How Avaya's OneCloud meets the needs of the companies massive customer base
• The importance of CPaaS
• The role of public cloud and private cloud
• The evolution of Contact Center
• How Avaya is leveraging its partnership with Microsoft Azure
• Understanding how Avaya and Alcatel-Lucent Enterprise are working together
• The role of artificial intelligence in communications
• Avaya Experience Builders

Watch the podcast episode on YouTube.com.