Five Trends Shaping the Future of Business Communications

Here’s what Karen Hardy, global VP of product management, Avaya, has to say.

Over the past two years, the pandemic has fundamentally changed business communications, propelling the need to lean into new strategies and technologies to keep the lights on. As we begin to take preliminary steps back into the office, business cultures and models continue to evolve. There are a handful of trends emerging in response to the impact these changes are having on internal and external business communications – and the technology needed to define future success. 

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