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Scaling Up The Connection Between Employee And Customer Experience
The value of having happy, engaged employees is obvious: Engaged, satisfied staff deliver better customer service, which drives business success. Yet, creating the experiences that make employees feel good remains elusive for many businesses, as highlighted in recent Gallup research:
• 64% of U.S. employees are not engaged in their work and workplace.
• 15% of employees report miserable work experiences.
• 74% of disengaged workers are actively looking for new employment or watching for openings.
About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
Learn more at https://www.avaya.com.