Orchestrate customer experience across the enterprise
Avaya Infinity connects communications, enterprise data, AI, systems, and workflows in real time—with control over data, AI, and deployment across cloud, hybrid, and on-premises environments.
Modernize mission-critical voice without compromising reliability
Built on Avaya’s proven enterprise voice foundation, Avaya Nexus delivers secure, resilient communications for regulated and high-stakes operations.
Modernize government communications without starting over
Avaya Government Cloud supports secure UC and contact center modernization for FedRAMP Moderate and IL4 High environments while helping agencies build on existing investments.
Connect interactions with context
Carry identity, history, intent, and conversation context across voice, digital self-service, agentic AI, and human assistance so the experience does not reset at every handoff.
Connect enterprise data to the moment
Use Databricks and Delta Sharing to bring governed CRM, ERP, billing, usage, fraud, and operational data into live routing, AI guidance, and next actions.
Connect AI to action
Use Avaya Infinity’s MCP-native architecture to give approved AI models access to authorized tools and workflows to route work, update systems, and track completion during the interaction.
Connect critical communications to operations
Use Avaya Nexus to link resilient enterprise voice with paging, notifications, radios, workflows, and collaboration tools in regulated and high-stakes environments
Journeys with Avaya is back
Experience the future of innovation at an exclusive event near you.
Leading enterprises worldwide gain an experience advantage with Avaya
Johns Hopkins Healthcare System (JHHS) connects the patient experience
JHHS and Avaya join forces to unify enterprise siloes, integrating the JHHS Electronic Health Records system and Contact Center in inventive ways that drive more personal, efficient and satisfying patient experiences.
By combining empathy with ease, Aflac raises the experience bar
Aflac deploys innovative Avaya technologies including AI agent assist to increase ease of interaction and decrease handling time for customers facing stressful life events and the Aflac employees working hard to support them.
Florida State University (FSU) strengthens global university community
FSU taps Avaya’s flexible solutions to integrate and transition disparate, geographically distributed systems to the cloud, accelerating the university’s vision for a more unified, simple communications environment that better connects and serves its community.
Access Bank leverages Avaya technology to double its customer base by 2027
The bank uses an Avaya hybrid system combining on-prem for voice, video banking, routing, and analytics with cloud for digital channels and chatbot integration, creating a unified customer engagement platform.
We deliver enterprise software and communications infrastructure for the world’s largest, most complex organizations and government agencies
- Enterprise contact center
- Critical Communications infastructure
- Secure government cloud
Orchestrate customer experience with AI, data, and workflows
Avaya Infinity connects voice and digital interactions with enterprise data, approved AI models, systems, and workflows in real time across cloud, hybrid, and on-premises environments.
Modernize mission-critical voice with proven reliability
Avaya Nexus provides resilient voice infrastructure for regulated and high-stakes operations, integrating communications with paging, notifications, radios, workflows, and collaboration tools.
Secure UC and contact center modernization for government
Avaya Government Cloud provides secure government cloud communications for federal and public-sector agencies, combining unified communications and contact center capabilities with government-focused security, continuity, and hybrid modernization options.
Resources for modernizing customer experience and enterprise communications
Ready to build unbreakable connections?
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