Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Education
Share
Upgrade to latest unified communications solution despite severe budget constraints
Access latest productivity, efficiency and safety applications
Ensure student, staff and faculty safety with reliable communications platform
Monthly cost savings in the tens of thousands of dollars
Repurposing of an entire IT position
Improved campus safety
Efficiency and effectiveness boost for staff and faculty
Avaya IP Office™
Avaya 9600 series IP phones
For years there was one word associated with Illinois’ Oswego Community Unit School District 308 (SD 308): growth. In a span of 15 years the district saw both its student population and its number of school sites double. Today, SD 308 is a high-performing public school system that serves more than 18,000 students in 24 schools and employs 2,700 staff and faculty.
But in recent years, growth has slowed, and the main challenge has been shrinking budgets.
“We have had a real struggle with budget issues, and in the middle of recent cuts, our communications system started to fail,” explains Allen Clasen, SD 308 director of technology. “Safety is important to us. Students and staff aren’t safe if we don’t have a reliable and capable communications system.”
Clasen had no intention of waiting for a more favorable budget environment to deploy a new communications system. So, he laid out his requirements: a solution that would meet communication needs well into the future and boost campus safety. All at a cost the district could handle.
Avaya stepped up, doing what it does best: allowing Clasen to invest in digital transformation in the way that made the most sense for his organization. He cost-effectively replaced the entire infrastructure with a modern, feature-rich communications solution that supports the district’s school-safety initiatives. Oh, and did we mention the Avaya solution is saving the district tens of thousands of dollars every month?
We’re saving tens of thousands of dollars per month, and that’s no exaggeration.
Every school site and building within SD 308 was migrated to Avaya IP Office™, and Avaya 9600 series IP telephones landed on 2,500 desks. Clasen reports that the implementation was “seamless,” thanks to Avaya and its partner Integration Partners. That translated into very happy end users.
As for the support from Integration Partners, Clasen couldn’t be more pleased.
“Due to our budget constraints, we’re lean staffed,” he explains. “We use Integration Partners’ monitoring services to make sure the systems are up and running 7 by 24 by 365. They really are a partner with us.”
24/7 availability is key to supporting the district’s stated goal of implementing a comprehensive school safety and security plan. In addition to monitoring services, Clasen implemented a high-availability feature within the phone switches. If one data center goes down, traffic switches to another data center in a matter of seconds.
“If we lose one of our two data centers, we still maintain call functionality across the entire district,” says Clasen. “From a safety stand point, it's absolutely critical.”
IP Office is built to integrate with the latest third-party school-security applications to boost campus safety. In the case of SD 308, that means 911 calls made from within its schools are monitored, quickly direct