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MORRISTOWN, N.J. and NEW YORK, May 13, 2024 -- Avaya, a global leader in enterprise customer experience solutions, and LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced a new partnership designed to unify voice, digital, and AI capabilities into a single omnichannel solution that delivers connected, personalized customer experiences and accelerates enterprise digital transformation.
The Avaya and LivePerson partnership enables enterprises to augment their existing investments in Avaya cloud and premises-based solutions by deploying market-leading digital, automation, AI, and analytics capabilities in an integrated experience — no rip-and-replace or migration required — enabling transformative outcomes faster with lower cost and substantially less risk to operations.
As part of the new partnership, Avaya will integrate LivePerson's award-winning Conversational Cloud platform for digital customer conversations and conversational intelligence to power two new, innovative offerings:
"Today's enterprises want to use analytics, digital channels, automation, and AI to deliver better outcomes for customers, while attaining new levels of operational efficiency and minimizing disruption to existing core systems," said Josh Mueller, CMO and General Manager of Hardware, Avaya. "Partnering with LivePerson brings 'innovation without disruption' to our customers and partners by enabling them to bring market-leading digital and AI capabilities, along with world-class analytics, seamlessly into their existing operations."
"With Avaya, we're creating an entirely new path for enterprises to achieve the true ROI of digital transformation and AI right now — without locking that value behind a years-long CCaaS migration journey," said John Sabino, CEO of LivePerson. "Our strategic partnership not only provides a faster path to better outcomes, but will also power a best-of-breed omni-channel suite like nothing else in the market today."
Advanced Digital Capabilities and Unified Insight Capabilities will drive accelerated time-to-value — and reduce the risks of using AI for customer experience — by bringing together the capabilities, services and client success motions of both Avaya and LivePerson, including:
Additional details around the joint solution will be shared in a breakout session at Avaya ENGAGE on May 14th at 11:45 AM, at demo stations in both the LivePerson and Avaya booths during ENGAGE, and at LivePerson's Spark virtual product launch event on May 23, 2024.
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.
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Source: Avaya Newsroom