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Avaya Highlights Momentum in First Annual Report to Customers

Report highlights Avaya’s progress in the past year with its emergence as a transformed private company and supporting customers with technology, innovation, and expertise in enterprise customer experience

Morristown, NJ, Orlando, FL; and Dubai, UAE – October 18, 2023Avaya, a global leader in customer experience solutions, today announced the release of the first edition of its Annual Report to Customers, highlighting the company’s progress, innovation, and building market momentum over the past year after successfully emerging as a transformed private company. Underscoring Avaya’s commitment to transparency, the new customer-focused format pivots from the traditional annual report model used by public companies primarily to update investors. The report was unveiled at two major industry customer events today – at Gartner Symposium being held in Orlando, Florida, and at GITEX Global being held in Dubai, United Arab Emirates – it’s also published on

“The proof of Avaya’s momentum is in our progress ─ the strategic and operational changes over the last year have enabled us to better serve our customers and created renewed financial strength for our company,” said Alan Masarek, CEO, Avaya. “When I started at Avaya, I committed to new levels of transparency, and this report makes good on that promise, so I hope customers will explore it, discover our shared successes, and reach out to learn more.”  

The report demonstrates the value Avaya is bringing to customers, through a strategic focus on market-leading customer experience innovation and solutions, accomplishments in sustainability and diversity, industry recognition, and the new financial strength of the company. Highlights include: 

  • Customer Experience as the “North Star” ─ Customer service and experience are at the core of Avaya. As the market increasingly shifts to a “CX economy,” customers count on Avaya and our broad partner ecosystem for the contact center and communications technology that make customer interactions not only work but work better. 

  • Innovation without Disruption ─ The company remains committed to innovation, increasing on-time delivery of product milestones to more than 90 percent — up more than 2X, and above industry average. Avaya is in the unique position to help customers choose their journey and pace to adding new AI-powered capabilities and value, giving them the freedom to innovate without disruption, leveraging their existing infrastructure investments. Customers across industries and geographies continue to trust and rely on Avaya to deliver unmatched customer experiences. 

  • Expert-led Digital Transformation Services ─ To help customers accelerate their digital transformation projects in this environment of rapid advancements, Avaya offers reimagined professional services in our Avaya Customer Experience Services (ACES) team. Our experts can help organizations seamlessly integrate new AI and cloud technologies to drive exponentially better business outcomes. 

  • Sustainability and Diversity ─ Avaya joins over 3,400 companies worldwide who are leading the way to a low carbon future by setting emissions reduction targets grounded in climate science through the Science Based Targets initiative. Providing a platform and safe environment for employees to learn and grow together is vital to Avaya’s Inclusion principle. The company also launched Avaya United, the official shared voice for Avaya’s diversity, equity, inclusion, and belonging (DEIB) initiatives. These are key elements of our overall efforts to be an active community member and attract, engage, and retain the best talent. 

As we look toward the future, we’ll keep you updated on our continued successes as we work with our customers and partners, so we can all take advantage of the opportunities ahead. 

Additional Resource 

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Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at





Cautionary Note Regarding Forward-Looking Statements

Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA. 

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

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