01-31-2018

Avaya and International Avaya Users Group Announce 2018 Customer Innovation Award Recipients

Avaya ENGAGE - New Orleans, LA – January 31, 2018 – Avaya (NYSE: AVYA) and the International Avaya Users Group (IAUG) today announced the recipients of its Customer Innovation Awards. The Customer Innovation Awards represent those companies that have implemented Avaya Engagement Solutions to significantly transform their business operations to improve customer service, employee productivity, efficiency and their bottom line. The awards were announced during Avaya ENGAGE 2018, the company’s signature event to bring together customers, technology and channel partners and Avaya executives.

The 2018 Customer Innovation Award recipients are:

Business Transformation Award – Boeing, Chicago, Illinois
To improve customers’ experience when calling its customer call center, Boeing worked with Avaya and DevConnect partner Appcom to simplify its contact center operation and create a single, integrated dashboard that eliminates multiple steps and automates workflows. The updates free up agents to help more customers and address their technical issues.

 

Digital Transformation Award – Liberty Mutual, Boston, Massachusetts
Liberty Mutual Insurance, a global diversified insurance provider and the fifth largest insurance provider in the U.S., is on a digital transformational journey to better serve its customers and employees worldwide.  As part of an overall initiative to improve the customer experience, Liberty Mutual’s IT Help Desk deployed Avaya Breeze with a custom Snap-in into its Avaya contact center.

 “To keep up with customer expectations – both internally and externally – we need to develop products that keep pace with their changing expectations and enhance their user experience. With the enhancements to our IT Help Desk contact center operations, we’ve significantly increased our agent efficiency as well as customer and business insights, helping us move closer towards the goals we set for our digital transformation strategy.”
Mark Cressey, General Manager and CIO, Hosting Services, Liberty Mutual Insurance

 

Midmarket Transformation Award – Energisa Distribuidora, Brazil
Energisa Distribuidora is constantly growing and investing to improve the services for its more than 6 million customers in Brazil. To support this growing the company took a strategic look at the technology requirements that could support its team approach to planning and service. A new Avaya IP Office platform enabled immediate growth of 30 percent more users, with a host of new features and capabilities and the opportunity to reduce costs.

“The value that Avaya IP Office provided was important to our business strategy. The solution enabled us to increase productivity and better manage IT/Telecom resources and requirements.”
Savio Ricardo Muniz Aires da Costa, Director, Energisa Distribuidora

 

Unified Communications Excellence Award – Inova, Leesburg, Virginia
A nationally recognized hospital with a 100-year legacy of compassionate community care, Inova is regularly on the vanguard of using technology to improve patient care. Named a U.S. News and World Report Best Hospital for 2017-18, Inova is taking the next step to deliver great efficiency and connectivity in its staff communications with a newly upgraded system that includes Avaya Equinox. Avaya Equinox and the new system will enable staff to use voice, video, chat, conferencing and more on any device they use – and even switch devices mid-stream. 

“At Inova, patient care is first and foremost. We are working to enable our very mobile staff to more effectively engage with other care team members on a standardized interface in order to speed and streamline our patient care.  We believe this change will improve the patient and their family’s experience thereby making Inova a likely place to be recommended.”
Jim Hennigan Manager, IT Voice Communications, Inova Health System

 

Technology Transformation Award – Exelon, Owings Mills, Maryland
Exelon quickly and seamlessly upgraded multiple business units by leveraging the Avaya infrastructure that had been put in place to support its contact center. In the highly regulated utilities industry where voice is key and downtime is unacceptable, using the Avaya PodFx helps ensure fast connections and efficient service anytime and everywhere it’s needed.

“We have the strongest communications infrastructure you can get to connect our customers to the contact center to ensure Exelon is always reachable. The efficiencies and cost savings cannot be understated, in addition to rock-solid reliability that stands the test of time.”
Jeff Cormier, Manager, Call Center Technology & Projects, Exelon

 

Quotes

“The companies receiving the Customer Innovation Awards this year represent a range of significant projects that realize the value of communications technologies to transform their business. While we at Avaya believe in the power of the connected business, it’s truly our customers that bring this to life. We are exceedingly grateful that they chose Avaya to play an integral role in building their business for the future.”
Jim Geary, vice president and GM, Americas Sales and Services, Avaya

 

About Avaya
Avaya (NYSE:AVYA) enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

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