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A comprehensive guide to AI in public sector contact centers

In 2018, IBM published a report about the impact of Artificial Intelligence (AI) in the public sector titled, “The Future Has Begun.” Today, the report would be titled, “The Future is Here.” In the report, 77% of federal managers said their agencies will need to use AI over the next five years to keep up with the increasing pace of work. Two years later, the world was rocked by a pandemic that...

Read more on CIO.com. 

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Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

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