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CF20: 2023’s 20 Top CCaaS Providers You Should Know: Avaya is #2

Contact-center-as-a-service (CCaaS) providers saw a surge in demand during the COVID-19 lockdown and they continue to benefit from that momentum with an ongoing transition to cloud-based solutions.

This is the result of the flexibility and resiliency that cloud solutions afford, in addition to advanced capabilities such as generative AI, which are typically cloud-based.

This is our fourth annual list focusing on CCaaS providers. Analysts share their views on what it takes to succeed with the technology. It includes an updated list and fresh views on changes in the competitive landscape...


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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