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The Smart Way to Handle Your Agent Shortage Problem this Holiday Season
What’s stopping you from ensuring high Quality of Service (QoS) regardless of where your agents work or what their setup looks like?
Just hear those phone lines jingling, ring ting tingle-ing too.
After the last slice of Thanksgiving pie has been served, millions of people will rush out the door to score the best deals of the year. Then they’ll call: about shipping delays, return policies, order details, discount codes, you name it – on top of all the other inquiries your contact center normally handles.
Read more on CIO.com.
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