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Avaya Showcases Cloud 3.0 Capabilities in its Contact Center Experience

The company demoed conversational AI, composable desktop and low-code / no-code features designed for enhanced communication in its OneCloud CaaS platform last week.

Avaya showed off its modernized contact center experience in a series of demonstrations last week on how the company is utilizing Cloud 3.0 as well as conversational AI and machine learning into voice, video, chat and messaging without the need for companies to change platforms.


About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at